MetaDialog
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About
MetaDialog offers a sophisticated conversational interface for businesses, focusing on customer support automation. Their platform includes options like the SMB AI Support Platform, Enterprise AI Support Platform, and Custom Language Models, all designed to improve customer interactions while maintaining data privacy and compliance. With capabilities of integrating easily with existing customer support systems and APIs, they can assist in automating a significant portion of customer inquiries, providing multilingual support, and employing advanced language models for improved accuracy. Their mission is to simplify operations for customer service teams and promise ongoing enhancements. MetaDialog features extensive industry use cases, including finance, retail, and healthcare, and equips businesses to save costs in customer support through intelligent AI integration.
Platform
Task
Features
• integration with existing systems
• conversational ai
• data privacy compliance
• customer support automation
• custom language models
FAQs
How does MetaDialog reply when it doesn’t know the answer?
We have an internal confidence score to determine where the system should and should not answer the question. When MetaDialog doesn’t know the answer, it escalates the question to a human agent.
Can it answer 'where is my order' questions?
MetaDialog can connect to databases and third-party APIs in real-time, allowing it to get order information from databases and shipment tracking.
What types of data can MetaDialog be trained on?
Any data is compatible, provided it is text form. We can use links to your help or FAQs page, upload PDFs, DOCs, CSVs, XMLs, and more.
Pricing Plans
StartUP
USD29.00 / per month• 1 bot
• 50 internal training dialogues
• 1000 training documents and pages
ScaleUP
USD299.00 / per month• 3 bots
• 500 internal training dialogues
• Unlimited training documents and pages
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