eDesk
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About
eDesk is a comprehensive AI-driven customer support platform specifically designed for eCommerce businesses. It centralizes all sales and messaging channels into one unified inbox, automates customer interactions through AI features, and enhances productivity. Key functionalities include personalized responses using customer and order history, collaboration tools for team efficiency, and robust analytics for performance measurement. eDesk also supports over 300 integrations with popular marketplaces and webstores. The platform offers a trial period for potential users to explore features without financial commitment. Its AI chatbot, Ava, can answer numerous customer queries round the clock, supporting businesses in managing their customer service needs effectively.
Platform
Task
Features
• collaboration tools for team efficiency
• performance analytics and reporting
• centralized inbox for sales and messaging
• ai-driven automations for customer support
• customizable and personalized customer interactions
• extensive integrations with ecommerce platforms
FAQs
How does a free trial work?
You will have access to all features of the Performance+ plan, and you can connect your channels safely during the trial.
What happens at the end of the free trial?
At trial end, your setup remains intact. You can log in and select a plan to purchase.
Do I need a credit card to sign up for a trial?
No, your trial is free for 14 days.
How long are your contracts? Can I upgrade or downgrade my subscription?
Plans are month-to-month or annual, and you can change at any time.
What’s the difference between agent-based and ticket-based pricing?
Ticket-based pricing enables payment for the volume of tickets each month, while agent-based pricing pays for the number of agents managing conversations.
Pricing Plans
Performance+
USD179.00 / per month• 4x efficiency gain with AI tools
• Unlimited users
• Centralized customer service
• Comprehensive analytics
Growth
USD89.00 / per agent/mo• 2x efficiency gain via unified inbox
• Ideal for up to 5 selling channels
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