EdgeTier
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About
EdgeTier is a comprehensive Customer Conversation Intelligence Platform designed to analyze 100% of support conversations. It offers actionable insights to enhance customer experiences across the business. Features such as real-time anomaly detection allow proactive alerts for unexpected customer issues. The platform uses AI to tag interactions and provide detailed insights into customer conversations. It improves agent performance through AI-powered quality assurance and coaching, and assists in chat and email handling to reduce response times while personalizing customer interactions. EdgeTier integrates seamlessly with major contact center software, requires no model training, and can be set up in less than two hours without IT resources. The platform works across all languages and provides businesses with the tools needed to enhance customer service and retention.
Platform
Features
• real-time monitoring and alerts
• seamless integrations with major platforms
• proactive anomaly detection
• ai tagging and reporting
• ai-powered quality assurance and coaching
• ai-assisted chat and email handling
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