Voxo
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About
Voxo provides actionable insights from conversations by extracting, analyzing, and visualizing all interactions using advanced language processing. It features real-time categorization and summarization of voice calls, sentiment analysis for customer satisfaction scoring, and utilizes generative AI for systematic categorization of customer feedback. Voxo aims to enhance customer service, optimize sales strategies, and improve quality assurance through its comprehensive features. Trusted by various platforms, it significantly increases efficiency, reduces customer churn, and enhances overall customer satisfaction.
Platform
Features
• sentiment analysis for customer satisfaction scoring
• real-time categorization and summarization of conversations
• generative ai for customer feedback analysis
• api for detailed transcription and historical data access
• improvement in training efficiency for staff
• reduction in customer churn
• increase in customer satisfaction
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