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Interactions IVA

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About

Interactions IVA is a leading platform offering Conversational AI solutions that blend Generative AI and human intelligence to automate customer interactions effectively. The platform prioritizes customer engagement by optimizing their experience and resolving inquiries through self-service. Interactions has achieved notable operational metrics, including a 90% resolution rate for inquiries via self-service, a 98% success rate in customer authentication, and substantial cost savings for clients. Additionally, it offers integration flexibility with major technology vendors and a shared-success pricing model, ensuring a collaborative approach to customer experience (CX) management. The platform supports multiple languages and operates across 30 countries, underlining its global reach. With over 130 original patents, Interactions continues to innovate in the CX landscape, fostering loyalty and satisfaction among customers.

Platform

Keywords

automation generative ai conversational ai customer experience cx solutions

Task

customer experience

Features

• multi-language support

• generative ai integration

• integration flexibility with technology vendors

• shared-success pricing model

• hybrid ai and human intelligence

• end-to-end cx solutions

• conversational ai automation

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