Cardina
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About
Cardina is a powerful tool that allows customer support representatives to visually guide customers through their issues over the phone or live chat. The platform enables agents to see, draw on, and co-browse customers' screens without requiring any downloads, making it incredibly easy to use. With features like one-click session initiation, real-time screen sharing, and the ability to control customers' screens with their permission, Cardina enhances the customer support experience. Additional functionalities include session recordings for training purposes, privacy measures, integration with popular tools, and a focus on data security compliance. It aims to reduce handling times and improve customer satisfaction effectively, making it a favorite among ambitious customer experience teams.
Platform
Task
Features
• integration with popular tools
• real-time screen sharing
• privacy and data protection features
• session recording and playback
• control users' screens with permission
• one-click session start
FAQs
What does Cardina do?
Cardina lets you see what your users are doing within your app live and take control with one click, all with no set up.
How long does it take to learn Cardina?
Cardina is very easy to use, and you can get started in just a few minutes.
How long does it take to integrate Cardina?
The integration for Cardina can be done under 5 minutes by an engineer, requiring only a few lines of code.
Will this slow my site down, or cause any performance issues?
Cardina uses internal representation for web pages, resulting in an extremely performant screenshare experience, with no impact on website performance.
What if there are sensitive parts of my customers' screens that I don't want to see?
You can selectively block out any items on the page, and Cardina automatically blocks password fields.
Does Cardina integrate with my existing support and onboarding tooling?
We currently integrate with Intercom, Zendesk, Salesforce, Sentry, and Slack, and are always adding more.
How do you protect your customers' data?
We host all data in secure facilities compliant with SOC 2, ISO 27001, and HITRUST.
Pricing Plans
Free
Free Plan• View and control 10 sessions/week
• Call 8 users/week with Cardina Voice
• View the browser console
• Draw on your customer's screen
Pro
USD69.00 / per seat• Everything in Free
• View and control unlimited sessions
• Call unlimited users
• View third-party apps and webpages
• Share your screen to the customer
• Slack alerts
• Invite team members
• User roles
• Advanced access controls
• Intercom Integration
• 1,000 recorded sessions
• Share links to sessions with 4 guests
Enterprise
Unknown Price• Everything in Pro
• Audit Logs
• SAML integration
• Dedicated Customer Success Manager
• Advanced permissioning
• White-label integration
• Multilingual support
• Salesforce Integration
• Zendesk Integration
• HIPAA compliance
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