ChatBees
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About
ChatBees is an AI customer support automation solution designed to improve ticket resolution efficiency. It's capable of building Knowledge Graphs from historical data and integrates with popular ticketing systems like HubSpot. ChatBees trains a private AI on internal knowledge bases (such as PDFs and help centers) which keeps the AI updated. The tool automatically analyzes incoming tickets and provides support agents with actionable insights, significantly reducing ticket resolution times by up to 52%. Its pricing is based on usage, with a flexible
Platform
Task
Features
• multilingual support
• custom ai training
• knowledge graph integration
• automated ticket analysis
• real-time insights for agents
FAQs
How is AI used for customer support and ticket resolution?
ChatBees uses AI to build Knowledge Graphs from historical tickets and your knowledge bases. AI is then used to verify and combine these information to produce a set of actionable insights.
How does AI categorize support tickets?
ChatBees uses state-of-the-art generative models to automatically categorize support tickets.
What are the benefits of AI customer support, for customers?
Faster resolution time for customer support, consistent high-quality support, and reduction of human error resulting in increased customer satisfaction.
What are the benefits of AI customer support, for companies?
Lead identification based on sentiment analysis, increased brand reputation from higher user satisfaction, and reduced support costs from ticket deflection.
Pricing Plans
Flex
Free Plan• Unlimited Collections
• Unlimited Characters
• Data Connectors
• Multi Language Search
• Neural Reranking
• Usage Analytics Retention 14 days
• Email Support
Standard
USD49.00 / billed annually• Auto Generate Answers for your tickets
• HubSpot Integration
• 500 Tickets per month
• AI Generative Answer
• Scan New Tickets
• Knowledge Graphs from 5000 Tickets
Enterprise
Unknown Price• Multi-user support
• Enterprise Single Sign-On
• Role-Based Access Control
• Integrate with your workflow
• AI Agent Actions
• Advanced AI Insight Analytics
• Usage Analytics Retention 90 days
• Uptime SLA: 99.9%
• Premium Support
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