Datarails

Benefits:

• A supportive, agile, and creative work environment with brilliant colleagues!

• Competitive compensation, ongoing recognition, and, most importantly, a chance to learn, contribute, and develop your skills.

• Opportunity to join a successful industry, a growing organization, and an unmatched leadership team passionate about their employees!

• Most of all, we offer you fun, enthusiasm, support, and never a dull moment!

Education Requirements:

• Bachelor's Degree or equivalent, preferably in finance, accounting, or a similar field

Experience Requirements:

• 2+ years of experience in finance or FP&A.

• Native English language proficiency.

• A deep understanding of corporate finance work processes, with an emphasis on standard reporting (P&L, cash flows, budgets, and forecasts).

• Deep knowledge and solid experience in advanced Excel functions (formulas, VLOOKUP, Pivot Table, Power Query, and complex models).

• The role involves communicating with CFOs, Finance VPs, and Directors from leading US companies, requiring the ability to engage in professional conversations..Experience with various BI tools, ERP systems, and software implementation.Significant financial modeling skills; knowing how to handle Excel data and automate processes

Responsibilities:

• Understand current client situations and simplify models and existing procedures by implementing processes within the Datarails platform.

• Utilize the Datarails platform and its tools to provide successful solutions for budgeting and forecasting, planning and monitoring, financial modeling, standard reporting, and more.

• Provide recommendations for possible process changes to help optimize current procedures and maximize outcomes.

• Build long-term strategic relationships with customers, gather requirements, and follow through with necessary financial reporting support

Benefits:

• We offer a supportive, agile, creative work environment with brilliant colleagues!

• Competitive compensation, ongoing recognition, and a chance to learn, contribute, and develop your skills

• Opportunity to join a high-growth industry, a successful and scaling organization, and an unmatched leadership team passionate about their employees!

Experience Requirements:

• 2-4 years of experience in roles such as Product Support/Help Desk/Technical Customer Success in a SaaS environment, with a proven track record of driving customer satisfaction and resolving complex issues

• Extensive experience with troubleshooting and solving advanced technical problems in a fast-paced dynamic environment

• A customer-first attitude and ability to effectively explain complex concepts to non-technical audiences

• Proactive mindset, with the ability to anticipate customer needs, identify potential issues, and suggest improvements to processes or the product.

• Deep understanding of the software development life cycle and familiarity with Agile methodologiesAdvanced experience in Excel functions (formulas, Vlookup, and Pivot Table)Excellent communication skills, both written and verbal, in English - a mustExperience with Zendesk and Jira or other support/project software - a plusFinance background - a plus

Responsibilities:

• Act as the initial point of contact for all Datarails related questions from both our customers as well as internal stakeholders via Zendesk (web form, email, and chat)

• Troubleshoot incoming issues, providing a first response and subsequent follow-ups to customers.

• Monitor incoming tickets, process, respond, and direct unresolved issues to the next level of support personnel.

• Support, and engage customers to deliver high customer satisfaction, advocacy, and loyalty.

• Proactively improve the product based on customer feedback by advocating for them in collaboration with the Product and R&D teams..Expand and refine the company knowledge base to empower users to independently resolve issues

Benefits:

• We offer a supportive, agile, creative work environment with brilliant colleagues!

• Competitive compensation, ongoing recognition, and a chance to learn, contribute, and develop your skills.

• Opportunity to join an explosive industry, a successful and growing organization, and an unmatched leadership team passionate about their employees!

Education Requirements:

• Bachelor’s degree in Computer Science or related field

Experience Requirements:

• 5+ years of experience in software development in a SaaS company

• Fluent in Python (Django)

• Excellent knowledge and experience with building, optimizing, and maintaining large-scale production systems

• Experience with writing unit tests and integration tests

• Experience with Relational DBs (Postgres, MSSQL)Experience and familiarity with Cloud Architecture and servicesExcellent verbal and written communication skills (High-level English is a must)

Responsibilities:

• Take part in developing the backend of the Datarails SAAS application

• Develop and lead end-to-end development of new features and services in a multi-service environment while maintaining high quality and standards.

• Develop scalable web APIs, implement sophisticated business logic, and develop asynchronous services in a data-oriented, scalable application.

• Take part in a multidisciplinary team involving algorithms/frontend/UI/DevOps

• Play a significant role in the entire development life-cycle, from design to production