Cognigy is a leading provider of AI-powered customer service solutions. Their platform, Cognigy.AI, helps businesses deliver exceptional, personalized service across various channels (voice and chat). The platform uses Generative AI to create humanlike dialogues and offers features such as Conversational IVR, Smart Self-Service, and Agent Assist. Cognigy's solutions are designed for enterprise-level scalability and reliability, enabling businesses to handle millions of interactions annually. They are trusted by over 1000 brands worldwide and have received numerous awards and analyst recognitions.
• generative ai
• agent assist
• conversational ivr
• smart self-service
• voice and chat-ready
• humanlike dialogues
• personalized cx
• ai-driven customer service solutions
DevOps Engineer
Cognigy.AI is an enterprise-grade Conversational AI platform that uses Generative AI to power next-gen customer service solutions, including Conversational IVR, Smart Self-Service, and Agent Assist.
Benefits:
Attractive and performance-oriented salary
Company Pension Scheme
25 days paid leave, plus 5 floating days, plus public holidays
Unique opportunity to help build and shape the company, with little hierarchy
Flexible working options
Experience Requirements:
Several years of experience in Kubernetes and running containers in production, including building Kubernetes clusters from the ground up
Being available in case of emergencies is not a problem for you
Experience in running distributed systems like databases
Good networking knowledge - Like VPC, Subnets, Internet Gateways
Multiple years of experience with CI/CD systems like Jenkins – you love to automate whenever you can
Other Requirements:
Experience with automation tools - Terraform, Helm and Flux
Excellent communication skills in English
Proficiency in German at a minimum C1 level
Responsibilities:
Automating provisioning processes of Kubernetes clusters as well as our microservices based software application Cognigy.AI
Monitoring product installations and our infrastructure to guarantee the stability of our SaaS product offerings
Helping our engineering teams to automate reoccurring procedures to increase efficiency and reduce costs
Providing guidance to other DevOps engineers
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Engineering Manager
Cognigy.AI is an enterprise-grade Conversational AI platform that uses Generative AI to power next-gen customer service solutions, including Conversational IVR, Smart Self-Service, and Agent Assist.
Benefits:
Attractive and performance-oriented salary
Company Pension Scheme
25 days paid leave, plus 5 floating days, plus public holidays
Unique opportunity to help build and shape the company, with little hierarchy
Flexible working options
Experience Requirements:
Previous experience leading and managing engineering teams
Other Requirements:
Clear communication and conflict resolution skills
Results oriented with a pragmatic mindset
You thrive in dynamic environments and can effectively manage shifting priorities
Able to communicate technical and non-technical directions
Empathetic personality who believes in giving and receiving open feedback
You know how to build a supportive and trusting environment within the team
You are personable and enjoy interacting with people
Responsibilities:
Managing, mentoring and coaching a team of software engineers
Provide resources to improve the engineers’ skills
Goal setting and quarterly assessment of team members
Training the team according to best practices, to ensure a high-quality product
Work to remove obstacles blocking the engineers from achieving their objectives
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Senior Technical Support Manager (Product Support)
Cognigy.AI is an enterprise-grade Conversational AI platform that uses Generative AI to power next-gen customer service solutions, including Conversational IVR, Smart Self-Service, and Agent Assist.
Benefits:
Attractive and performance-oriented salary
Company Pension Scheme
25 days paid leave, plus 5 floating days, plus public holidays
Unique opportunity to help build and shape the company, with little hierarchy
Flexible working options
Show more details
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