Budgie
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About
Budgie is a trained virtual agent developed by Inicio AI that focuses on assisting customers with their income and expenditure forms. It transforms the often daunting process of financial data collection into a seamless, supportive experience. By utilizing conversational AI technology, Budgie provides tailored support that encourages consumer engagement without the fear or embarrassment traditionally associated with these financial forms. The tool enhances customer experience (CX) by enabling users to complete tasks efficiently through a mobile-first solution, benefiting from an integrated benefits calculator. This innovative service has reported significant improvements in completion rates and customer satisfaction, effectively reducing call center costs and improving efficiency for businesses.
Platform
Task
Features
• mobile-first solution
• detailed interaction records
• high consumer completion rate
• benefits calculator
• individually tailored forms
• virtual agent assistance
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