Easy Ticket AI
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About
Easy Ticket AI helps customer service teams speed up their response times in Zendesk by drafting replies, providing AI analysis and insights, as well as enabling multi-language support. Its capabilities include generating automatic reply drafts, rewriting and translating content, analyzing customer sentiment, and offering a chat assistant that accesses help articles. The tool learns from past tickets and the help center to improve responses, effectively empowering agents to provide superior customer service. A 14-day free trial is available, after which users pay a monthly fee based on active agents, with additional options for training runs and custom integrations.
Platform
Features
• ai analysis and recommendations
• automatic ai reply drafts
• ai assistant chat
• ai rewrite & translate
Pricing Plans
Standard
USD20.00 / per agent per month• Unlimited AI reply drafts
• AI rewrite & translate
• AI assistant chat
• AI self-learning (from past tickets)
• AI self-learning (help center + macros)
• AI ticket analysis, priority and type auto-fill
• AI relevant resource recommendations
• AI learning from custom documents
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