Calabrio Bot Analytics
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About
Calabrio Bot Analytics is a sophisticated chatbot analytics platform designed to enhance the performance of customer service chatbots and voice bots. It empowers chatbot teams— from product owners to digital analysts— to monitor and improve the quality and effectiveness of their bots. With comprehensive metrics, users can gain insights into how their chatbots are performing, including customer satisfaction and engagement levels. The platform aids users in translating technical metrics into key business performance indicators, thus effectively communicating the health of their chatbot programs. Calabrio Bot Analytics allows quick access to conversation data, which aids in addressing performance issues without needing analyst resources. It also makes use of AI to categorize conversations into themes, enabling deeper insights into customer interactions. This tool presents an integrated solution for chatbot and voice bot data, ensuring users can track overall performance trends and adapt quickly when necessary.
Platform
Features
• real-time performance tracking
• monitor chatbot performance
• customizable dashboards for key metrics
• integration with various bot frameworks
• utilize ai for conversation topic modeling
• access detailed conversation transcripts
• analyze conversation quality
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