ClearFeed
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About
ClearFeed provides AI-powered customer and employee support solutions that integrate directly with Slack. The tool allows for efficient resolution of queries through features like GPT-Powered Answers, integrated ticketing systems, and tools for managing internal and external helpdesks. ClearFeed enhances workplace collaboration and support with automation, triage channels, and supports various ticketing tools like Zendesk, Jira, and more. The platform is designed for both customer support teams and internal helpdesk operations, offering tailored solutions to streamline workflows and improve response times.
Platform
Task
Features
• automated workflows
• gpt-powered answers
• custom forms
• sla management
• csat surveys
• triage channels
• ai-powered support
• wide range of integrations
• service metrics
• email-based ticketing
FAQs
Which product is suitable for my use case?
ClearFeed offers External Helpdesk for customer support via Slack, Internal Helpdesk for supporting internal teams, and Integrations for linking Slack to existing ticketing systems.
What is the unit of pricing for each of ClearFeed’s products?
Pricing for External Helpdesk is based on Slack Connect Channels, Internal Helpdesk on the number of agents, and Integrations on the number of tickets.
Does ClearFeed offer a free trial?
Yes, there is a 14-day free trial available.
Can ClearFeed be used by many teams within an organization?
Yes, multiple teams can use ClearFeed across different Slack channels.
What integrations does ClearFeed support?
ClearFeed integrates with systems like Zendesk, Freshdesk, JIRA, GitHub, and more.
Pricing Plans
Free
Free Plan• Triage Channel
• AI-Based SLA Alerts
• Announcements
• 7+ Integrations with Ticketing and Engineering Platforms
• Support via Slack Community
• Auto Responses based on business hours
Professional
USD80.00 / per month• ClearFeed Ticketing
• Insights
• CSAT Surveys
• Dedicated Slack Channel
• APIs and Webhooks
Enterprise
Unknown PriceJob Opportunities
AI-powered customer and employee support integrated with Slack.
AI-powered customer and employee support integrated with Slack.
AI-powered customer and employee support integrated with Slack.
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