Fundamento is an AI-powered platform designed to significantly reduce costs and improve efficiency in contact centers. It offers live listening, multilingual support, and specialized data sets. The platform features an AI virtual agent capable of handling complex conversations and understanding customer intent, going beyond simple rule-based systems. Fundamento provides agent handoff and virtual agent capabilities, allowing for seamless customer interactions and reduced agent workload. The platform prioritizes enterprise-grade security, on-premise deployment options, and industry-specific customization to improve key metrics such as cost, ramp time, average handling time (AHT), agent error rate, and customer satisfaction (CSAT).
• multilingual
• virtual agent
• agent handoff
• specialized data sets
• live listening
Customer Success Associate
Fundamento's AI-powered platform automates contact center operations, reducing costs and improving customer experience.
Benefits:
Hybrid and Remote Work
Regular Workations and Offsites
Learning Allowance
Leadership Huddles
Internal Mobility
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Business Development Representative
Fundamento's AI-powered platform automates contact center operations, reducing costs and improving customer experience.
Benefits:
Hybrid and Remote Work
Regular Workations and Offsites
Learning Allowance
Leadership Huddles
Internal Mobility
Show more details
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