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Fundamento AI

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About

Fundamento AI is designed to optimize enterprise contact centers, reducing operational costs by up to 60% while improving customer support metrics. The tool features live listening, multilingual support, and utilizes specialized data sets to enhance agent interactions. It comprises products such as Agent Handoff and Virtual Agent, which allow enterprises to tackle complex customer queries with advanced AI capabilities. The platform is built on high-security principles and flexible deployment options to cater to varying needs of enterprises, ensuring low latency performance and effective handling of customer intent. Fundamento AI focuses on improving key metrics like Average Handling Time (AHT), customer satisfaction (CSAT), and compliance, while ensuring a seamless integration into existing workflows.

Platform

Keywords

generative ai customer support ai automation enterprise contact center

Task

Features

• enterprise-grade security

• multilingual

• secure on-premise deployment

• flexible generative ai

• high performance, low latency

• data transparency

• hyper industry focus

• virtual agent

• agent handoff

• specialized data sets

• live listening

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