Justt
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About
Justt is an AI-powered chargeback mitigation solution that helps merchants recover lost revenue. It integrates with various payment service providers (PSPs) to automatically generate evidence and craft dynamic arguments for each dispute. Justt boasts high win rates and offers a user-friendly dashboard for tracking progress. The platform handles all chargeback reason codes, unlike some chargeback insurance solutions. Justt's pricing is performance-based, charging only for successful chargeback reversals (35% of recovered revenue). The company prioritizes innovation and fairness, and offers 24/7 support.
Platform
Features
• user-friendly dashboard
• 24/7 support
• high win rates
• automated evidence generation
• dynamic arguments tailored to each case
• integration with various payment service providers (psps)
• ai-powered chargeback dispute resolution
FAQs
What is a chargeback?
A chargeback is a payment reversal following a credit or debit cardholder’s filing of a payment dispute.
How are chargebacks fought?
Once a chargeback is filed, both the merchant and the issuing bank participate in a process in which they present their competing claims. The process is governed by specific rules and can take as long as 120 days to resolve. For a more detailed walkthrough of the process, check out our blog post [“How Does a Chargeback Work?”](https://justt.ai/how-does-a-chargeback-work/)
How long does it take to finalize a chargeback case?
It can take up to 120 days, depending on the reason code under which it was filed.
What are the challenges merchants face when dealing with chargebacks?
Chargebacks are complicated, time-consuming, and costly. The card issuers (Visa, Mastercard, and others) regularly change their complex rules, requiring chargeback analysts to continuously keep up with changing regulations. Merchants that deal with chargebacks in-house must divert attention and resources away from their core business to handle them.
How is Justt different from anti-fraud solutions?
Most fraud solution companies focus on the prevention of fraudulent transactions that trigger chargebacks by reviewing transactions before they are approved and looking for signs of probable fraud. The Justt solution addresses all chargebacks after transactions have been completed by building the evidence against chargebacks to recover lost funds. In addition, anti-fraud solutions that provide a “chargeback guarantee” only cover the financial loss of chargebacks labeled with a fraud reason code. They do not cover service-related chargebacks, such as “merchandise/services not received.” Justt handles all chargeback reason codes.
What are the benefits of using Justt?
1. High success rates Justt has exceptionally high success rates that are unmatched in the industry: **83%+** of chargebacks fought **95%** of chargebacks in arbitration How is that possible? This isn’t magic; it’s science. 1. We tailor a solution specifically for each merchant – no generic templates. 2. We combine machine-powered AI with human-powered know-how. * We handle everything Justt handles every last detail related to chargebacks, leaving you to focus entirely on your business. * Win-win pricing You pay _only_ when we’re able to recover your lost revenues – from which you pay 35% as a fee to Justt. That’s it – fair and simple. * A user-friendly dashboard for progress, data, and analysis An easy-to-use dashboard will help you keep track of the status of your chargebacks and gain insights to guide decision-making. And you can view it on any device. * 24/7 support The Justt expert support team is available whenever you need us, for any and all issues. * Chargeback ninja masters The Justt team has unmatched expertise and years of experience in the chargeback mitigation industry. Partnering with us gives you access to top-tier experts who will offer you tips and information to reduce your risks as an online merchant.
Can I use Justt without an API?
A completely hands-off chargeback mitigation service is available to you via integration with the Justt API or our team will work with your team to set up an integration that works for you. However, if you’d prefer to use Justt without any integration, you can do that too!
How do I set up the Justt solution?
Integrating with Justt is easy. Just follow these simple steps: 1. Fill out a customized online questionnaire. 2. Get access to your Justt admin tool and use it to connect us with your PSP. 3. Our research team will pinpoint the data we need from you to effectively resolve your chargebacks. This process takes 3-5 business days after setting up your PSP. 4. The required data required is sent to us automatically with our simple API or manually with our uploading tool. 5. Justt starts handling your chargebacks. It’s that simple and that fair.
How can I track the status of my chargebacks?
Use the Justt admin tool to view progress, insights, success ratios, and the status of each and every chargeback process in the works.
How much does Justt cost?
We charge 35% of the recovered revenue. No upfront integration fee. No subscription fees. We only charge you for won chargebacks. With Justt, you literally cannot lose.
Why isn’t chargeback insurance sufficient?
Chargeback insurance typically covers chargebacks labeled with a fraud reason code. It does not cover service-related chargebacks, such as chargebacks labeled “merchandise/services not received”. Justt handles all chargeback reason codes.
Job Opportunities
Senior Account Executive - NYC
AI-powered chargeback mitigation solution offering high win rates and performance-based pricing. Integrates with multiple PSPs for automated dispute resolution.
Benefits:
Health
Vision
Dental
401(k)
STD & LTDBasic Life AD&DPaid vacation time and holidays
Experience Requirements:
5+ years of experience selling SAAS Fintech B2B products to mid-market/enterprise clients
Demonstrated success in selling products with an Average Selling Price (ASP) above $50K
Strong technology acumen and attention to detail, with a balanced approach between art and science
Experience working in a fast-growing technology startup as a salesperson
Proven experience working with channel partners
Other Requirements:
Industry experience in one or more of the following: PSPs and Acquirers, Anti-fraud solutions, Verify and Ethoca solutions, BNPL side of payments
Nature: Hunter mentality, entrepreneurial mindset, comfortable with hands-on tasks, and experienced in startup/fast-growing company environments
Team player with global experience; experience working with Israeli culture is an advantage
Overachiever with a results-driven mindset
Responsibilities:
Develop a robust pipeline of prospects in assigned verticals, geographies, and/or market segments, aiming to achieve or exceed quarterly and annual sales targets
Collaborate with the sales and marketing teams to identify and research new sales targets, actively participating in maintaining and increasing our revenue stream
Assist key clients in onboarding with Justt’s customer success team and promptly address inbound customer requests via phone and online channels
Formulate and execute a long-term success strategy, building and managing your own book of business
Identify and pursue new opportunities, expand existing ones, and enhance opportunities through various prospecting and engagement methods
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