Convin
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About
Convin is an AI-driven contact center platform that focuses on enhancing customer interactions by using conversation intelligence. The software automates quality assurance across calls, chats, and emails, providing real-time insights and personalized coaching to agents. It facilitates faster agent onboarding with its learning management system and improves overall performance metrics such as sales conversions and customer satisfaction scores. With features like automated conversation scoring, supervisor assistance, and customer intelligence capabilities, Convin aims to streamline contact center operations. It operates in multiple languages and integrates with various communication tools, making it a versatile solution for improving contact center efficiency.
Platform
Keywords
Task
Features
• supports multiple languages
• conversation intelligence
• automated quality management
• real-time agent assist
• omnichannel contact center solution
• custom llm for call centers
• enhanced agent performance
• automated agent coaching
• improved compliance tracking
• custom reporting and insights
Pricing Plans
Free
Free Plan• Quality Management Software
• 5X call center QA efficiency
• Automated QA
• Free Convin Mobile App
Custom Quote
Unknown Price• Real-Time Agent Assist
• Automated Agent Coaching
• AI Learning Management System
• Conversation Intelligence
• Supervisor Assist
• Convin Insights
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