Cresta AI
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About
Cresta AI is an enterprise-grade generative AI platform specifically designed for contact centers. Leveraging advanced AI technology, it aims to enhance agent performance by providing real-time assistance, thereby driving improved customer experiences (CX), revenue growth, and operational efficiencies. Cresta features tools like Conversation Intelligence, Agent Assist, and real-time coaching through its AI-native capabilities that help organizations identify performance drivers and manage contact center quality. With a focus on tailored solutions for diverse industries such as telecommunications, retail, and finance, Cresta empowers teams with insights from customer conversations, ensuring compliance, and increasing customer satisfaction. The platform is also designed for easy integration into various contact center environments, supported by robust security and data privacy measures.
Platform
Task
Features
• automated quality assurance
• real-time agent assistance
• multi-industry support
• generative ai for conversation management
• custom ai solutions based on business data
• no-code command center for deployment
• real-time coaching and performance management
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