Thena
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About
Thena is an innovative platform designed for managing customer interactions directly through Slack. It enables businesses to deliver omni-channel engagement, incorporating tools such as Slack Connect, Microsoft Teams, email, and web chat. Thena aims to revolutionize customer success within the B2B SaaS sector by integrating automated request management, marketing automation, and analytics into Slack workflows. Key features include AI-powered request routing, custom SLAs, notifications, CSAT feedback, and seamless integration with various ticketing and CRM systems. Users report significant improvements in response and resolution times through Thena's streamlined process for managing customer inquiries and internal requests on Slack.
Platform
Features
• data-driven customer insights
• seamless integration with ticketing systems
• custom slas and notifications
• ai-powered request routing
• omni-channel customer engagement
Pricing Plans
Pro
USD79.00 / per month• Webchat widget
• AI Tags
• Custom Fields
• API
• Slack broadcaster
• Advanced analytics
Enterprise
Unknown Price• Internal Helpdesk
• AI Assist
• Multiple Slack workspaces
• MFA & SSO
• Dedicated CSM
• Customer Portal
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