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Quantifai

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About

Quantifai is designed to enhance customer success for rapidly growing companies through machine learning. It identifies churn risks and upsell opportunities, enabling Customer Success Managers to know whom to reach out to and what issues to address. The platform provides automated and actionable health scores without manual work. It analyzes both historical and real-time user data to determine customer satisfaction levels, highlighting the most significant events in the user's journey. Users benefit from surfaced relevant behaviors, allowing them to act on data efficiently. Founded by MIT and HubSpot alumni, Quantifai is backed by investors who are committed to customer success.

Platform

Keywords

machine learning real-time data customer success upsell opportunities churn risk

Task

customer management

Features

• machine learning-based customer analysis

• surface relevant user behaviors

• real-time user data analysis

• discovers upsell opportunities

• identifies churn risks

• automated health scores

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