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Inceptia

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About

Inceptia is an integrated omnichannel AI platform that leverages advanced Language Models to enhance customer contact management by automating communications. With features like 24/7 availability, rapid implementation, and scalable human agent support, Inceptia claims to deliver the efficiency of human contact centers at a significantly reduced cost, between 40% to 60%. The platform supports various use cases including automated collections, request reception, virtual customer service, outbound sales, and onboarding validation, making it a comprehensive solution for businesses looking to optimize customer journeys.

Platform

Keywords

automation ai platform customer service voice chat omnichannel

Task

customer management

Features

• 24/7 availability

• omnichannel communication

• rapid implementation

• customizable dialogue options

• cost-efficient contact center solution

• multiple use case support

• scalable to human agents

• automated call management

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