Airkit.ai eCommerce
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About
Airkit.ai eCommerce offers code-free AI agents designed specifically for eCommerce, capable of resolving over 90% of customer questions instantaneously, operating 24/7. The solution empowers brands to enhance customer service by integrating AI technology that goes beyond mere FAQ bots, targeting order status, returns, product support, and more. The AI agents can operate across various channels and integrate seamlessly with existing systems, ensuring a responsive and personalized customer experience.
Platform
Task
Features
• 24/7 customer support
• integration with existing systems
• high-resolution capabilities
• zero-code deployment
• proactive customer service solutions
FAQs
What are AI Agents?
AI Agents are the core of Airkit.ai’s automation capabilities, designed to handle a wide range of tasks including order updates and customer support.
How are AI Agents different from traditional FAQ chatbots?
AI Agents are more sophisticated than traditional chatbots, requiring no complex setup or deployment, and focus on personalized resolutions instead of just deflecting questions.
I already have a helpdesk/ticketing system - how is this different?
Airkit.ai eCommerce adds AI-driven capabilities to existing helpdesk systems, improving their functionality but is not inherently a helpdesk.
How does Airkit.ai work with my current set of tools and systems?
It integrates with popular eCommerce and helpdesk systems, enhancing existing tools by automating responses to customer inquiries.
What channels does the AI Agent work with?
AI Agents serve customers across channels including web chat, mobile, voice, and email, providing round-the-clock service.
Do I need to know how to code?
No coding knowledge is required to activate Airkit.ai eCommerce; setup typically takes a few hours with expert guidance.
How long does it take to get started?
Setup and deployment are fast, usually completed in a few hours, ready for production afterwards.
Does Airkit.ai provide CS agent assistance or fully autonomous AI Agents?
Airkit.ai offers both Co-Pilot and Auto-Pilot modes for AI Agents, where agents can assist customer service teams or operate independently as needed.
How can we be confident that no confidential or private information would be exposed by the AI Agents?
Airkit.ai has built-in safeguards and requires authentication to protect sensitive customer information.
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