Unthread
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About
Unthread is an AI-powered support tool designed for Slack that automates ticketing and enhances customer support interactions. It seamlessly integrates with Slack to track conversations as support tickets and utilizes AI for response automation, prioritization, and insights. Unthread includes features like a shared email inbox, in-app live chat, and detailed analytics, making it an ideal solution for customer support, IT ticketing, and HR inquiries. It offers multiple product solutions such as AI-generated support and real-time customer interaction tracking. The platform supports integration with various tools and requires no credit card for its 14-day free trial, making it accessible for teams of all sizes.
Platform
Task
Features
• analytics and reporting
• shared email inbox
• auto-responses based on queries
• 24/7 response tracking
• crm and task manager integration
• custom workflow api
• multi-channel support management
• real-time in-app chat
• slack channel integration
• automated support responses
• ai-powered ticketing
Pricing Plans
Basic
USD50.00 / per month / agent• Conversation tracking
• SLAs and assignments
• Slack Inbox access
• Slack broadcasts
• Basic integrations & API access
• Dedicated support Slack channel
• Up to 100 conversations per month
Pro
USD250.00 / per month• Everything in Basic
• Unlimited conversations
• Multiple email inboxes
• In-app live chat
• Knowledgebase sync
• Automatic conversation tagging
• NPS & CSAT surveys
• Webhook API access
• CRM integrations
Enterprise
Unknown Price• Custom integrations
• Mass email broadcasts
• Single sign-on (SSO)
• HRIS integration & Directory Sync
• Dedicated hosting environment
• Industry-leading SLAs
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