Markprompt provides enterprise-grade AI agents for customer support, specializing in developer platforms and fintech. Their agents autonomously resolve tickets, unify data and intelligence, and ensure reliability under strict compliance standards. The platform integrates with existing customer platforms, unifying data and APIs. Features include email agents, chatbots, voice agents, routing agents, agent assist, reporting, knowledge management, and QA & compliance. Markprompt emphasizes day-one impact, strict compliance, no engineering lift, and an API-first architecture. They are SOC 2 Type II certified and GDPR compliant.
• chatbots
• reporting
• agent assist
• voice
• knowledge
• routing
• qa & compliance
We integrate with any support platforms, such as Salesforce, Zendesk and Slack. Our integrations are seamless and work out of the box.
Our agents are capable of understand any type of data that is relevant to solving a customer issue. From knowledge bases to tickets, customer data, transaction logs, server logs, databases, standard operating procedures and regulatory documents, to real-time incident information.
No. Markprompt works closely with you to fully understand your needs and requirements. If required, we take on any necessary engineering efforts to deliver the optimal solution for you, ensuring your support team achieves full autonomy with minimal effort.
Yes. We can work with all kinds of internal systems, including your internal APIs. Our team will take care of the technical heavy lifting, from mapping data to customizing integrations workflows, so you can focus on leveraging your data, rather than worrying about connection details.
Yes, Markprompt is SOC 2 Type II certified. Our SOC 2 report is available on demand to Enterprise customers.
Markprompt offers PII removal features that can be used on all knowledge and conversations. For instance, if you are syncing historical tickets containing sensitive customer information, Markprompt can redact all the content before it is stored on our servers.
Our platform meets both SOC 2 Type II and GDPR standards to ensure enterprise-level safeguards and data protection. All stored data is encrypted at rest using AES-256, and any data in motion is secured with TLS. In addition, data is backed up every day and backups are retained for 30 days. We partner with industry professionals who conduct regular penetration tests on our platform. Read more on our [security page](/security).
Founding Engineer
AI-powered customer support platform for enterprises, automating workflows and improving efficiency.
Experience Requirements:
Strong experience in web technologies, particularly JavaScript/TypeScript.
Strong experience shipping code to production.
Love for building products from 0 to 1.
Desire to be part of a founding team.
Based in SF, or willing to relocate
Responsibilities:
As a founding engineer, you will be directly engaging with our customers and will be working with all of our stack, which is: TypeScript, Supabase, Next.js, Vercel, and [Effect](https://effect.website/). Topics include: concurrent systems, modular service infrastructure, text processing, RAG, database optimization, LLM engineering, logging and telemetry, CI/CD, integrations with third-party systems, frontend.
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Founding Forward Deployed Engineer
AI-powered customer support platform for enterprises, automating workflows and improving efficiency.
Experience Requirements:
Strong engineering background and ability to translate customer feedback into technical solutions.
Experience driving processes from 0 to 1, with a passion for solving complex, cross-functional challenges.
Desire to be part of a founding team.
Based in SF or willing to relocate.
Deep understanding of modern web technologies, particularly JavaScript/TypeScript
Responsibilities:
Act as the primary point of contact for customers, guiding them from onboarding through ongoing success.
Working with, improving, and scaling LLMs in production systems.
Build customer integrations and work within our codebase to implement technical solutions based on customer feedback.
Tracking the metrics and delivering on our customers' KPIs.
Develop and refine processes for customer feedback, issue tracking, and product adoption. Build and optimize operational workflows that scale effectively with the company's growth. Create and present workshops and guides to empower our customers to use our product effectively.
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Founding Go-To-Market (GTM)
AI-powered customer support platform for enterprises, automating workflows and improving efficiency.
Experience Requirements:
Strong experience in closing six-figure contracts (min. 2 years)
Experience working with technical audiences
Familiarity with compliance aspects of selling software, such as SOC II and vendor qualifications
Love for building businesses from 0 to 1
Desire to be part of a founding team
Other Requirements:
Based in SF, or willing to relocate
Responsibilities:
As a founding GTM, you will be building the sales pipeline and closing deals with customer support and software engineering leaders.
As a founding GTM, you will be building the sales pipeline and closing deals with customer support and software engineering leaders.
As a founding GTM, you will be building the sales pipeline and closing deals with customer support and software engineering leaders.
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