Benefits:

• Competitive compensation

• Company equity

• Health/vision/dental benefits

• Remote flexibility

• Leadership development training

Other Requirements:

• Bilingual Spanish

Responsibilities:

• Collections

Benefits:

• Competitive compensation

• Company equity

• Health/vision/dental benefits

• Remote flexibility

• Leadership development training

Responsibilities:

• Collections

Benefits:

• Full-time remote position

• Flexible working hours

• Ability to grow with the organization and affect the processes

• Interesting projects from various industries

• Competitive salary and benefits

Education Requirements:

• BSc or MSc degree

Experience Requirements:

• 3+ years of industrial experience in Software Development or ML/AI-related environment

• Expert knowledge of both theoretical and practical aspects of project management

• Experience coaching and mentoring

• Excellent customer interfacing skills

• Proven experience in effective meeting facilitation

Responsibilities:

• You structure, manage and lead client as well as internal projects through an entire project lifecycle

• You assemble and coordinate project resources both internally, externally and with 3rd parties

• You manage project budget, resource allocation, project plan, project trackers and project timelines as required

• You create and continuously update the project documentation

• You develop professional business relationships and establish effective communication

Benefits:

• Competitive salary

• Meaningful equity

• 401(k) plan

• Health, vision, & dental

• Flexible PTO

Benefits:

• Competitive salary

• Meaningful equity

• 401(k) plan

• Health, vision, & dental

• Flexible PTO

Benefits:

• Performance review every 3/6/12 months

• Personal development plan

• Education budget

• English course reimbursement

• Networking opportunities (Lviv IT Cluster)

Responsibilities:

• Lead AI-driven digital product development

• Manage projects from start to finish

• Ensure seamless teamwork

• Deliver top-quality results

Benefits:

• Performance review every 3/6/12 months

• Personal development plan

• Education budget

• English course reimbursement

• Networking opportunities (Lviv IT Cluster)

Responsibilities:

• Lead AI-driven digital product development

• Manage projects from start to finish

• Ensure seamless teamwork

• Deliver top-quality results

Benefits:

• Performance review every 3/6/12 months

• Personal development plan

• Education budget

• English course reimbursement

• Networking opportunities (Lviv IT Cluster)

Responsibilities:

• Lead AI-driven digital product development

• Manage projects from start to finish

• Ensure seamless teamwork

• Deliver top-quality results

Benefits:

• Hybrid work culture

• Top talent and growth

• Unlimited vacation days

• Equity and stock

• Innovation galore

Education Requirements:

• Strong understanding of project management methodologies, tools (e.g., Jira, Asana, Notion), and best practices

Experience Requirements:

• 3+ years experience as a Project Manager

• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels

• Proven ability to manage multiple projects simultaneously, with a keen attention to detail

• Experience managing external projects with enterprise clients

• Experience with SaaS offerings

Other Requirements:

• Experience in a healthtech company - big advantage

• Experience with ML / AI / NLU technologies and products - big advantage

Responsibilities:

• Develop comprehensive project plans, including timelines, milestones, and resource allocation

• Coordinate internal resources and third parties/vendors for the execution of projects

• Act as the primary point of contact for enterprise clients, ensuring their needs and expectations are met throughout the project lifecycle

• Conduct regular status meetings with clients and stakeholders to communicate project progress and address any issues

• Monitor and identify potential project risks and develop mitigation strategies

Responsibilities:

• Set up and run machine learning systems and AI infrastructure to automate predictive models

• Modify data science prototypes and apply relevant ML algorithms and tools

• Auto-tag images

Experience Requirements:

• 3+ years in a customer-facing role (Customer Success, Account Management, or equivalent) in B2B SaaS, with a proven track record of managing enterprise accounts and driving renewals and growth

Other Requirements:

• Business Acumen

• Data-Driven Mindset

• Communication Excellence

• Technical Orientation

• Customer Focus

• Problem-Solving

• Team Collaboration

Responsibilities:

• Customer Relationship Ownership

• Business Outcomes Focus

• Renewals & Growth

• Upsell and Cross-Sell Opportunities

• Strategic Insights * Use tools such as Tableau to analyze performance, identify trends, and craft actionable, data-driven recommendations. Collaborate with Business Analysts and internal teams to amplify insights and ensure measurable outcomes * Support onboarding by collaborating with Implementation Managers to align on success metrics. Deliver tailored training sessions on Syte’s console and tools, empowering customers to leverage data-driven insights, unlock actionable strategies, and achieve maximum value * Collaborate with Product, Sales, R&D, and Marketing teams to ensure customer needs are understood and addressed effectively. Work as part of a team to facilitate seamless execution, resolve challenges, and contribute to delivering exceptional customer experiences * Lead regular EBRs, presenting data-driven insights and strategic recommendations to showcase Syte’s impact, align on goals, and identify growth opportunities * Oversee the execution of POVs, ensuring alignment with customer goals and success criteria. Support conversion efforts by providing strategic insights and showcasing Syte’s value proposition

Experience Requirements:

• At least 4 years of experience leading a Customer Support team from a B2B SaaS company.

• At least 6 years of experience in Customer Support roles

Other Requirements:

• Working knowledge of customer service software and tools (Utilizing tools such as Zendesk, Jira, Logz.io, Grafana, Elastic, Gitlab, Salesforce, and monday.com).

• In-depth understanding of support processes and tools

• Fluent English speaker with excellent writing skills. Additional languages - an advantage

• Strong client-facing and communication skills

• Willingness to work late as needed, as Syte is a global company and 60% of our customers are in the US.

• Experience working with Javascript, API, or Python - advantage

Responsibilities:

• Lead and manage day-to-day operations and customer interactions, including ticket queue management, engaging with clients across different touchpoints, and providing guidance and support to team members.

• Hands-on technical issue resolution and escalation management: reviewing and addressing escalations, ensuring the resolution of issues, documentation, conducting quality assurance, and communicating the outcomes to clients.

• Create and implement programs and procedures to improve overall productivity and performance within the team.

• Serve as a liaison between clients, the product team, and R&D; communicate feature requests, identify bugs, analyze usage patterns and data, and utilize reporting tools to identify areas for improvement and reduce manual workload.

• Work with Sales, Customer Success managers, Professional Services, and technical teams to maintain customer satisfaction and identify upsell opportunities.

Benefits:

• We offer a supportive, agile, creative work environment with brilliant colleagues!

• Competitive compensation, ongoing recognition, and a chance to learn, contribute, and develop your skills

• Opportunity to join a high-growth industry, a successful and scaling organization, and an unmatched leadership team passionate about their employees!

Experience Requirements:

• 2-4 years of experience in roles such as Product Support/Help Desk/Technical Customer Success in a SaaS environment, with a proven track record of driving customer satisfaction and resolving complex issues

• Extensive experience with troubleshooting and solving advanced technical problems in a fast-paced dynamic environment

• Advanced experience in Excel functions (formulas, Vlookup, and Pivot Table)

Other Requirements:

• A customer-first attitude and ability to effectively explain complex concepts to non-technical audiences

• Proactive mindset, with the ability to anticipate customer needs, identify potential issues, and suggest improvements to processes or the product.

• Deep understanding of the software development life cycle and familiarity with Agile methodologies

• Excellent communication skills, both written and verbal, in English - a must

• Experience with Zendesk and Jira or other support/project software - a plus

• Finance background - a plus

Responsibilities:

• Act as the initial point of contact for all Datarails related questions from both our customers as well as internal stakeholders via Zendesk (web form, email, and chat)

• Troubleshoot incoming issues, providing a first response and subsequent follow-ups to customers.

• Monitor incoming tickets, process, respond, and direct unresolved issues to the next level of support personnel.

• Support, and engage customers to deliver high customer satisfaction, advocacy, and loyalty.

• Proactively improve the product based on customer feedback by advocating for them in collaboration with the Product and R&D teams.Expand and refine the company knowledge base to empower users to independently resolve issues

Benefits:

• Target salary range of $125k-$150k.

• Top-of-the-line healthcare (medical, vision, and dental), with 100% paid coverage for you and 80-100% paid coverage for your dependents

• Flexible paid time off including 12 paid company holidays, dedicated sick leave, and generous vacation time

• Flexible hybrid or remote environment

• Generous, meaningful equity

Responsibilities:

• Manage a team of Integration Specialists (In EMEA and Americas)

• Lead customer integration projects through design, development, and delivery

• Build design and documents for ensuring integration best practices and patterns

• Work closely with the integration R&D team to ensure a high standard implementation

• Work with customer's systems and data security teams to supply project deliverables on time

Responsibilities:

• Work 1:1 with Students, Early Careers, or Professionals

• Provide services such as Job Search Strategy, Resume Revision, LinkedIn Profile Revision, Interview Prep, and Cover Letter Revision

Benefits:

• Permanent Work From Home

• Focus on mental health

• Monthly Town Hall

Benefits:

• Permanent Work From Home

• Focus on mental health

• Monthly Town Hall

Benefits:

• Permanent Work From Home

• Focus on mental health

• Monthly Town Hall