Benefits:

• The hustle of a startup with the impact of a global business.

• Tremendous opportunity to join one of the best and fastest-growing AI companies in the world.

• Working with an extraordinary team of smart, creative, fun, and highly motivated people.

• You will be joining a fantastic culture & a team, all highly supportive, collaborative, transparent, and very passionate about our tech and mission.

• Flexible working hours, including remote working – this role is solely remote :)

Experience Requirements:

• Proven experience in IT operations management, preferably in a tech-focused company.

• Knowledge of server and network management, security, and compliance standards.

• Understanding of agile principles and DevOps.

• Understanding of software engineering principles.

• Experience in managing vendor relationships and negotiating contracts.

Other Requirements:

• Familiarity with both on-premise and cloud-based infrastructure environments.

• Excellent problem-solving skills and the ability to manage multiple priorities.

• Strong communication and interpersonal skills, with an emphasis on user relations.

• Bachelor’s degree in IT, Computer Science, or a related field.

• Certifications and courses in server management, network, security, cloud services, Git, and software development.

• Experience in a remote work environment, demonstrating self-sufficiency and discipline.

• A passion for AI and an interest in contributing to ethical, groundbreaking technology

Responsibilities:

• Drive IT systems in our hybrid infrastructure in a robust, secure, and compliant way.

• Steer implementing new tools, optimizations, and automation that make Metaphysic stand out.

• Be the bridge between stakeholders, connecting users, developers, management, and our partners.

• Drive continuous service improvements, identifying opportunities for optimization and innovation.

• Oversee the day-to-day operations of our IT infrastructure, ensuring efficient and secure network performance together with developers and engineers. Help drive technical innovation and efficiency in infrastructure operations via automation and orchestration. Formulate and establish Key Performance Indicators, then actively manage and direct operations per these benchmarks. Handle escalation management with all relevant stakeholders, providing rapid and effective solutions to infrastructure challenges. Design and run processes including deployment, system administration, monitoring, configuration and change management, security management, capacity planning, availability management, inventory management, supply chain management, and routine update of services. Design and run fault prevention and resolution including incident resolution, problem management, monitoring, and disaster recovery

Benefits:

• Exciting opportunity to be an early-stage builder

• Work with amazing colleagues and clients

• Competitive salary and 401K

• Medical, dental, vision, life, and disability insurance

• Flexible schedule and "no meeting Fridays

Experience Requirements:

• 3-5+ years of applicable work experience

Other Requirements:

• Previous experience using project management and CRM tools (Notion, HubSpot, Microsoft Teams, GSuite)

• Experience working with the U.S. Department of Defense or other government entities preferred

• Excellent communication skills

• Open to travel on occasion

• U.S. citizenship required

Responsibilities:

• Manage ongoing client projects

• Provide monthly reporting to stakeholders

• Plan and communicate project schedules and roadmaps

• Support client meetings and events

• Coordinate event logistics

Experience Requirements:

• Clear understanding of networking best practices and OSI model

• Currently hold or be able to obtain one of the following certifications within 90 days of hire: Security+, CCNA, GSEC, CCNA Security

• Able to work on a rotating shift schedule

• Experience working in Linux, Windows, and OSX environments

Responsibilities:

• Monitor and analyze network traffic and security event data

• Investigate intrusion attempts and perform in-depth analysis of exploits

• Provide network intrusion detection expertise to support timely and effective decision making of when to declare an incident

• Conduct proactive cyber threat and compromise research and analysis

• Review security events that are populated in a Security Information and Event Management (SIEM) system

Experience Requirements:

• Clear understanding of networking best practices and OSI model

• Full understanding of Security Kill Chain

• Currently holding two of the following certifications: Security+, CCNA, GSEC, CCNA Security

• In addition to above certifications, must also hold one of the following certifications: CSA+, GCED, GISP, GIH, CASP, CCNP Security, GMON

• Able to work on a rotating shift schedule

Other Requirements:

• Experience working in Linux, Windows, and OSX environments

• Minimum 1 year working as a Tier 1 Threat Hunter or equivalent

Responsibilities:

• Monitor and analyze network traffic and security event data

• Investigate intrusion attempts and perform in-depth analysis of exploits

• Provide network intrusion detection expertise to support timely and effective decision making of when to declare an incident

• Conduct proactive cyber threat and compromise research and analysis

• Review security events that are populated in a Security Information and Event Management (SIEM) system

Benefits:

• Competitive salary & equity

• Health, Dental, & Vision

• 401k plan

• Unlimited PTO

• Flexible hybrid schedule

Education Requirements:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field

Experience Requirements:

• 2-4 years of experience in account management, client services, or a similar role, preferably in the tech industry

• Successful track record of maintaining and growing client accounts

• Excellent verbal and written communication skills

• Strong organizational and multitasking abilities

• Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite

Other Requirements:

• Experience with Zendesk or similar customer service platforms

• Proficient understanding of the tech industry and relevant market trends

• Ability to work independently and as part of a team in a fast-paced environment

• High attention to detail and problem-solving skills

• Ability to take ownership of tasks and see them through to completion

Responsibilities:

• Client Support

• Project Coordination

• Communication

• Account Management

• Task Ownership

Benefits:

• Nice work environment

• Competitive Salary

• Health Insurance

• Stock Options

• Annual Company Trip in a secret location

Experience Requirements:

• 3+ years of experience in customer success, account management, or a similar customer-facing role, preferably in a SaaS environment

• Exceptional relationship-building skills

• Strong organizational skills

• Excellent written and verbal communication skills

Responsibilities:

• Own and manage a portfolio of customer accounts

• Act as a trusted advisor

• Lead the onboarding process for new customers

Benefits:

• Flexible PTO

• Meal & Wellness Stipend

• Parental Leave

• Remote Work Stipend

• 401k Matching

Benefits:

• Flexible PTO

• Meal & Wellness Stipend

• Parental Leave

• Remote Work Stipend

• 401k Matching

Benefits:

• Flexible PTO

• Meal & Wellness Stipend

• Parental Leave

• Remote Work Stipend

• 401k Matching

Benefits:

• Flexible PTO

• Meal & Wellness Stipend

• Parental Leave

• Remote Work Stipend

• 401k Matching

Benefits:

• Flexible hours

• Remote work

• Contribute to a greener future

Experience Requirements:

• Previous experience in customer or technical support

Other Requirements:

• Passion for sustainability

• Strong communication skills

Responsibilities:

• Assist users with technical issues

• Troubleshoot problems

• Test new app features

• Be the go-to for all things tech-related

Benefits:

• Health coverage (100% covered)

• Guideline 401K (after 3 months)

• Flexible PTO

• Stock options

Education Requirements:

• Bachelor's degree in computer science, information technology, or related field (preferred)

Experience Requirements:

• 3+ years in a technical support role (SaaS or technology company preferred)

Responsibilities:

• Respond to customer inquiries

• Troubleshoot platform issues

• Diagnose and resolve technical issues

• Maintain understanding of Ask Sage platform

• Communicate effectively with customers

Benefits:

• Health coverage (100% covered)

• Guideline 401K (after 3 months)

• Flexible PTO

• Stock options

Experience Requirements:

• 3+ years in technical customer success, technical account management, or related role (preferably within government agencies)

• Strong understanding of generative AI technologies and their applications

• Experience working within the government or as a government contractor

Other Requirements:

• Background Check

• US Citizenship

• Reference Checks

• Personal Interviews

Responsibilities:

• Serve as technical point of contact for clients

• Understand Ask Sage platform capabilities

• Guide clients on platform use

• Conduct training sessions

• Work with cross-functional teams to address customer needs

Benefits:

• Health coverage (100% covered)

• Guideline 401K (after 3 months)

• Flexible PTO

• Stock options

Experience Requirements:

• 7+ years in compliance management, 3+ years focused on FedRAMP and IL5 compliance

• Proven track record of developing and implementing compliance programs in a technology-driven environment

• Strong understanding of federal regulations, compliance frameworks, and risk management practices

Other Requirements:

• Background Check

• DoD Clearance Eligibility

• Reference Checks

Responsibilities:

• Develop, implement, and maintain compliance programs

• Design and implement policies and procedures

• Create and deliver training programs

• Conduct risk assessments

• Monitor compliance metrics and prepare reports

Benefits:

• Health, Dental & Vision Plans

• Competitive Pay

• 401k Matching

• Unlimited PTO

• Lunch daily _(in-office only)_

Experience Requirements:

• 7-10 years of progressive Product, Business Operations, or People Operations experience

• Proven experience in talent acquisition, onboarding, and employee development

Other Requirements:

• You possess a unique combination of technical prowess, empathy, and strategy

• Experience guiding teams with numerous strategies at different phases in the organizational journey

• You’re a master cross functional collaborator that is comfortable working with other business areas and operational teams to get things done

• You can use data and feedback to generate insights, identify opportunities, and tell a story that motivates those around you

• You have an owner’s mindset

Responsibilities:

• Collaborate closely with the leadership team, team members, and Rocket Companies teams on People Team initiatives to support business goals

• Drive and manage various People Team projects, such as career planning, talent analytics, and leadership coaching

• Implement best practices to enhance the team member experience, while identifying opportunities for process optimization and efficiency

• Provide strategic guidance on workforce planning, organizational development, and talent management

• Lead and develop Talent Acquisition team

Education Requirements:

• Bachelor’s degree in Nursing

Experience Requirements:

• 5 years acute care nursing experience

• KS or MO nursing license

Other Requirements:

• Excellent written and verbal communication skills

• Excellent customer service skills

• Computer literacy

• Leadership experience preferred

• Specialty nursing certification preferred

Responsibilities:

• Performs quality review of patients identified by our software including but not limited to patient chart reviews

• Facilitates the ongoing coordination of care for patients with incidental findings, including communication with key members of individual patient care team

• Responsible for notifying either the patient or his/her provider when disease state is off surveillance protocol

• Accurately document all aspects of care coordination and follow up in patient management system

• Establish and maintain positive relationships with all involved providers and serve as liaison between various health system departments at client site

Education Requirements:

• Engineering graduate

Experience Requirements:

• Experience in Testing and Analysis

Other Requirements:

• Ability to multitask

• Fluency in English

• Good documentation skills

• Holding meetings with (potential) customers

• Willing to take on challenges

Responsibilities:

• Partly-managing, supervising, drafting and reporting multiple projects

• Analyze the system and customer requirements and prepare software requirements

• Responsible for test and qualification of development according to requirements

• Responsible for communicating customer issues/solutions to the technical team

• Coordinating the communication between Delivers.ai and its partner companies

Benefits:

• Unlimited PTO

• Free lunch at the office

• Medical

• Dental

• Vision

Experience Requirements:

• 5-8 years of professional experience

Other Requirements:

• Ability to manage, motivate and nurture employees

• High levels of operational process and task execution competence with organized and hands-on approach

• Detail oriented with great communication skills and tech savvy

Responsibilities:

• Supervise and help scale the team of 15 data annotators

• Establish a team culture, nurture employees and scout for future hires

• Devise performance benchmarks and help the team hit those benchmarks

• Set up weekly and monthly reporting and tracking

Experience Requirements:

• 2+ years experience in food or package delivering

• Detail oriented with great communication skills and tech savvy

• Adept at using navigation software

• Must have a clean driving record

• Must have a valid driver’s license for at least 4 years

Other Requirements:

• Self motivated, hard working and proactive

Responsibilities:

• collecting maps/ photographs of maps of specified locations

• providing feedback to help improve driver’s tools

Responsibilities:

• Support clients' success

• Bridge between clients and technical team

• Align AI solutions with client objectives

• Drive adoption

• Foster long-term relationships