Education Requirements:

• Graduate in any stream

Experience Requirements:

• At least 6 months Experience in supporting clients/customers from US/UK/AUS

Other Requirements:

• Effective written and spoken English communication skills

• Must be Articulate and Spontaneous in Active conversations to handle tough situations

• Ability to recognize the sensitive nature of issues and maintain confidentiality

• Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication

• The willingness and curiosity to learn new environments and develop new skills

• Should be familiar with various versions of Windows OS troubleshooting

• Knowledge on MAC OS X would be an added advantage

Responsibilities:

• Interact with users through a series of actions and answer all queries, resolve issues via various communication channels (chat, telephone or email)

• Maintain and update fact sheets and other information about the application

• Support the roll-out of new application features

• Log all incidents and service requests reported to the helpdesk

• Troubleshoot systems, network problems, diagnosing and solving software issues at users end

Experience Requirements:

• 3- 5 Years

Other Requirements:

• Ability to understand customer requirements, develop and guide their thinking to identify financial measures of success

• Data- driven with a commitment to process; drive / track consistent engagement process

• Ability to work in a fast- paced, entrepreneurial, results- oriented culture

• Excellent interpersonal skills

• Creative thinker with the ability to troubleshoot issues quickly and effectively

• Excellent written and verbal communication skills

Responsibilities:

• Onboarding: Work with the Sales Team to facilitate a seamless Customer on- boarding process, ensuring a smooth go live and introduction for the Customer from the outset

• Work with customers to design their Customer Experience programs aligned with the product capability whilst ensuring our Customers business objectives and strategy, so that the program provides continued value to the Customer and drive long- term account satisfaction and growth

• Account Escalations Support or response to any alerts, red flags or issues

• Customer Renewals Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe

Benefits:

• Competitive compensation packages

• Stock options

• 401(k) plans with a match

• Vacation days

• Sick days Volunteer time off Paid parental leaveMedical, Dental, Vision, FSA plansEmployee Assistance Programs, Teladoc, TalkSpace therapy, Peloton

Education Requirements:

• Degrees or significant experience in fields such as English, History, Psychology, Sociology, Liberal Arts, Library Sciences, Criminal Justice, etc., are beneficial

Experience Requirements:

• 3-5 Years of experience in team management. Demonstrated leadership or mentorship experience supporting 5+ employees

• Advanced experience in a research role, preferably within executive search, due diligence, or a related field

Other Requirements:

• Strong ability to communicate effectively across various levels of an organization and with clients

• Advanced skills in database research, including boolean searching and using platforms like LexisNexis and PACER

• Proficient with Google Suite, Microsoft Office, BI tools, and Adobe applications; adept at using digital communication tools for team management

• Strong cross-functional collaborator, effective and efficient communicator with direct and indirect team members and departments

• Demonstrates leadership and coaching within fast-paced production environments with metrics, communicating standardized processes, and executing quality assurance deliverables

Responsibilities:

• Assist in the mentorship and management of Team Leads and Research Associates

• Contribute to the success of hiring, training, and onboarding processes for new team members

• Oversee the team's research activities

• Establish and monitor quality control processes

• Regularly review and refine operational processes within the department to enhance efficiency and effectiveness Review the steps within all processes within the department with team members frequently to find places where improvements can be made. Once found, bring these ideas to attention and follow through with testing and moving into production if approved. Create, update, and maintain comprehensive process documentation to streamline training and ensure consistency. Engage with clients and vendors through various communication support channels to understand and meet their customization needs and expectations. Provide feedback and insights from client interactions to enhance service delivery. This will involve working closely with Fama’s Client Success and Partnerships teams. Serve as a liaison between the research team, operations, and management. Ensure effective communication and coordination of product requests, feedback, and resolutions of any challenges. Assist in managing and responding to advanced client inquiries and issues, including those related to account management, compliance, and feature requests. Oversee the tracking and resolution of departmental tickets. Compile and report data related to KPIs, management of the team(s), quality and production volume along with trends. Manage data analytics on all levels, including but not limited to Teams, Client, and product-specific dashboards and reporting

Benefits:

• Competitive compensation packages

• Stock options

• 401(k) plans with a match

• Vacation days

• Sick days Volunteer time off Paid parental leaveMedical, Dental, Vision, FSA plansEmployee Assistance Programs, Teladoc, TalkSpace therapy, Peloton

Education Requirements:

• Related degree types (not required) or equivalent experiences well-suited for this role: English, History, Psychology, Sociology, Liberal Arts, Library Sciences, Criminal Justice, etc. (anything that involves intensive research and writing)

Experience Requirements:

• 1-3 years of experience as a researcher in executive search, due diligence, or related industries, preferred

Other Requirements:

• Research skills with strong writing disciplines such as analyzing data and literature, problem-solving, and the ability to provide results of an investigation search in written summaries

• Strong multitasker, effective and efficient communicator with team members, and attention to detail oriented

• Flourishes in fast-paced production environments with metrics, standardized processes, and quality assurance deliverables

Responsibilities:

• Collaborate with a team of researchers for both individual and joint report fulfillment, including: Comprehensive search and analysis of news and litigation content Executive summarization of relevant news and litigation content Be in tune with operations production schedules and deliver customized reports

Experience Requirements:

• 1-3 years

Benefits:

• Competitive rewards package

• Unparalleled career growth opportunities

• Supportive, fun and engaging culture

• Office hubs across the globe

• Flexible vacation time

Education Requirements:

• Bachelor’s Degree

Experience Requirements:

• Minimum 3 years experience in retail, ecommerce or related field

Other Requirements:

• Passion for the retail industry

• Expertise and experience in ecommerce

• Ability to identify client challenges and create solutions

• Quantitatively savvy with ability to interpret data

• Excellent written and verbal communication skills

• Commercial understanding

• Self-motivated

• Adaptability

• Strong interpersonal skills

Responsibilities:

• Help clients through digital transformation

• Lead and produce concisely written reports

• Ownership and delivery of thought leadership content

• Collaborate with the Research Director

• Create unique data analysis to solve customers’ frequently asked questions and pain points

Benefits:

• Competitive rewards package

• Unparalleled career growth opportunities

• Supportive, fun and engaging culture

• Office hubs across the globe

• Flexible vacation time

Education Requirements:

• Bachelor's Degree or equivalent experience

Experience Requirements:

• Experience leading eCommerce businesses, especially Amazon

Other Requirements:

• High attention to detail

• Experience managing external relationships

• Solution oriented mindset

• Comfortable in analysing dashboards

• Bias for action

• Sense of ownership

• Strong organisation and project management skills

• Team player

• Strong written and verbal communication skills

Responsibilities:

• Strategic Consulting

• End-to-End Business Planning

• Product Optimization

• Product Merchandising

• Thought Leader

Benefits:

• Competitive rewards package

• Unparalleled career growth opportunities

• Supportive, fun and engaging culture

• Office hubs across the globe

• Flexible vacation time

Education Requirements:

• Bachelor's Degree or equivalent experience

Experience Requirements:

• Experience leading eCommerce businesses, especially Amazon

Other Requirements:

• High attention to detail

• Experience managing external relationships

• Solution oriented mindset

• Comfortable in analysing dashboards

• Bias for action

• Sense of ownership

• Strong organisation and project management skills

• Team player

• Strong written and verbal communication skills

Responsibilities:

• Strategic Consulting

• End-to-End Business Planning

• Product Optimization

• Product Merchandising

• Thought Leader

Benefits:

• Competitive rewards package

• Unparalleled career growth opportunities

• Supportive, fun and engaging culture

• Office hubs across the globe

• Flexible vacation time

Education Requirements:

• Bachelor’s Degree or higher

Experience Requirements:

• 7+ years of Digital Commerce and CPG/FMCG experience

Other Requirements:

• Industry leading domain expertise in both Retail and Media functions

• Excellent communication and interpersonal skills

• Solution oriented mindset

• Strong team management experience

• Comfortable with ambiguity

• Results driven with strong customer focus

• Team player

• Intellectually curious

• Bias for action

• Proactive and independently motivated

Responsibilities:

• Lead the designated clients at Flywheel

• Collaborate with Omnicom leaders

• Interface directly with Amazon and other retailers

• Constantly seek ways to improve team’s operating efficiency

• Collaborate with Flywheel leaders

Benefits:

• Competitive rewards package

• Unparalleled career growth opportunities

• Supportive, fun and engaging culture

• Office hubs across the globe

• Flexible vacation time

Education Requirements:

• Bachelor’s Degree or higher

Experience Requirements:

• 7+ years of Digital Commerce and CPG/FMCG experience

Other Requirements:

• Industry leading domain expertise in both Retail and Media functions

• Excellent communication and interpersonal skills

• Solution oriented mindset

• Strong team management experience

• Comfortable with ambiguity

• Results driven with strong customer focus

• Team player

• Intellectually curious

• Bias for action

• Proactive and independently motivated

Responsibilities:

• Lead the designated clients at Flywheel

• Collaborate with Omnicom leaders

• Interface directly with Amazon and other retailers

• Constantly seek ways to improve team’s operating efficiency

• Collaborate with Flywheel leaders

Benefits:

• Competitive rewards package

• Unparalleled career growth opportunities

• Supportive, fun and engaging culture

• Office hubs across the globe

• Flexible vacation time

Education Requirements:

• Bachelor’s Degree or higher

Experience Requirements:

• 7+ years of Digital Commerce and CPG/FMCG experience

Other Requirements:

• Industry leading domain expertise in both Retail and Media functions

• Excellent communication and interpersonal skills

• Solution oriented mindset

• Strong team management experience

• Comfortable with ambiguity

• Results driven with strong customer focus

• Team player

• Intellectually curious

• Bias for action

• Proactive and independently motivated

Responsibilities:

• Lead the designated clients at Flywheel

• Collaborate with Omnicom leaders

• Interface directly with Amazon and other retailers

• Constantly seek ways to improve team’s operating efficiency

• Collaborate with Flywheel leaders

Benefits:

• A highly competitive compensation package

• The chance to be a key player at a startup that’s growing fast and revolutionizing the healthcare space

• An incredibly international team of smart and supportive people

Education Requirements:

• Last year of Engineering, IT, Administration or International Business

Other Requirements:

• Advanced and fluid English

• Analytical mindset

• Customer empathy and great service attitude

• Excellent written and verbal communication

• Data analysis - SQL basic experience (or willing to learn)

• A high degree of organizational skills

• Self-driven and proactive

Responsibilities:

• Interpret data, analyze results from trials and provide ongoing reports

• Identify, analyze, and interpret trends or patterns from the customer base

• Build forecasts, recommendations, and strategic/tactical plans based on business needs and market knowledge

• Handle all US and LATAM customer support cases globally through phone and email submissions

• Support ticket documentation

Benefits:

• stock options

• benefits

• additional perks

Experience Requirements:

• 3-5 Years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process or systems strongly preferred

• Experience in customer success, customer service or other client-facing, relationship management roles, or experience as a project manager in software delivery or IT project management

Other Requirements:

• Strong understanding of software development methodologies (Agile, Scrum, Waterfall, etc.)

• Excellent communication and interpersonal skills, with the ability to manage relationships with both internal teams and customers

• Ability to manage multiple projects simultaneously, while ensuring quality and timely delivery

• Solid experience in risk management, issue resolution, and stakeholder management

• Knowledge of project management tools (e.g., Jira, MS Project, Asana) and software development lifecycles

• A customer-centric mindset with a focus on delivering exceptional results

Responsibilities:

• Project Planning & Execution

• Stakeholder Coordination

• Documentation & Reporting

• Risk Management

• Quality Assurance & Testing

Benefits:

• stock options

• benefits

• additional perks

Experience Requirements:

• 5+ years of experience in P&C or Specialty insurance, specifically underwriting, operations, product, process or systems strongly preferred

• Experience in customer success, customer service or other client-facing, relationship management positions a plus

Other Requirements:

• Outstanding ability to take a consultative approach, communicate and nurture positive business relationships

• Accountability, and personal organization are essential, project management skills and agile methodology are a plus

• Experience in leading a diverse group and training each according to needs and core values

• Both a leader and a do-er, able to be both strategic and effective at execution

• Strong business acumen and executive presence to convey credibility at all stages

• Technology savvy, and an innovative problem solver

Responsibilities:

• Be curious, listen deeply to our users and get creative to ensure that we are solving "people problems" in the insurance ecosystem

• Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management

• Act a trusted advisor and advocate internally by working cross-functionally to deliver on customers need

• Be the expert when it comes to our product and industry and ensure we are providing and communicating our value to decision makers

• Build and maintain strong relationships with key stakeholders and influencers at our client

Benefits:

• stock options

• benefits

• additional perks

Experience Requirements:

• 5+ Years of Experience as an Executive Partner to multiple stakeholders on the Leadership Team

Other Requirements:

• Experience working in a fast paced and every changing environment

• Strong attention to detail and organization

• Ability to navigate ambiguity and utilize first principles thinking

Responsibilities:

• Be the primary support and go-to for Federato’s COO, CRO + CTO

• Heavy calendar management using Google calendar in a rapid and ever-changing environment

• Coordinate both internal and external conference calls, meetings, and events

• Set up travel and accommodations when needed

• Plan and execute on-site and off-site meetings, dinners, and events for the team

Benefits:

• Focus on growth

• Valuable work and practical growth

• Results-oriented, flexible working hours

• Comprehensive talent cultivation system

• Regular internal learning and exchange meetings, collaboration with technical experts and access to documentation and materials, business innovation, participation in international conferences, fair and just reward system

Responsibilities:

• Familiar with internal project management processes; assist in project management execution and tracking; help optimize project management processes and documentation

• Familiar with the use of various project management tools and provide accurate feedback and sorting of content

• Use good communication and management skills to maintain communication with various internal and external needs and risks

Benefits:

• Exceptional health, vision, and dental care

• Opportunity for equity ownership

• Life and AD&D, short- and long-term disability

• Employee Assistance Program

• Employee Resource Groups

Experience Requirements:

• 2 years minimum experience working in call centers, preferably in a financial service context, coordinating across borders and timezones

• Proven experience balancing the needs of various stakeholders to deliver results

• Comfortable giving feedback both positive and negative to drive success

• Expert level knowledge of project management and best practices

• Familiarity with customer support tech stacks (Zendesk, Five9, WFM tools, 2-factor tools, etc.)

Other Requirements:

• Exemplary communication skills across all mediums and with all levels of stakeholder

Responsibilities:

• Define project scope, objectives, and deliverables in collaboration with stakeholders in Systems, Shared Services, Operations Delivery, and Client Support

• Develop detailed project plans, including timelines, resource allocation, and deliverables

• Execute projects according to plan, proactively managing risks and issues

• Track project progress, monitor performance, and provide regular updates to stakeholders

• Collaborate effectively with cross-functional teams, including Product, Engineering, Compliance, and Customer Operations

Benefits:

• Exceptional health, vision, and dental care

• Opportunity for equity ownership

• Life and AD&D, short- and long-term disability

• Employee Assistance Program

• Employee Resource Groups

Experience Requirements:

• 5 years of related professional experience (Customer Support, Client Success, Project Management, Change Management, Operations, Implementation/Onboarding) at a high growth SaaS company

• Entrepreneurial self-starter who takes real ownership and delivers high-quality work, always looking to improve further

• Ability to forge strong relationships with business partners at all levels of the organization

• Ability to translate GTM strategies and complex business problems into actionable requirements and project milestones

• Ability to drive significant change initiatives across Client Success, scaling processes in a high growth company

Other Requirements:

• Excellent quantitative and analytical skills with the ability to tell a story using data

• Strong communication and interpersonal skills

• Proven experience using Client Success Platforms such as Salesforce, Gainsight, Catalyst and Churnzero

• Proven ability to utilize advanced Excel / Google Sheets formulae and techniques

Responsibilities:

• Ensure accuracy and precision of operational activities facilitated by the Client Success Strategy and Operations team

• Aid in the upkeep and data accuracy of critical systems such as Salesforce, Client Success Platforms, and Jira

• Exhibit ownership of processes and projects, and demonstrate expertise in managing operational workflows, especially with regards to Catalyst

• Establish yourself as a subject matter expert on Client Success data, processes, and tools

• Promote uniformity in tools and processes to enhance efficiency in areas of responsibility amongst our cross functional stakeholders such as Sales, Channel, and Marketing

Benefits:

• Competitive remuneration package

• Healthcare

• Education support

• Leave benefits

Education Requirements:

• Bachelor's degree in HR, Business Administration, or equivalent

• Preference for Master's degree holders

Experience Requirements:

• 10+ years of progressive experience in L&D

• Proven track record in designing and delivering impactful L&D programs

Other Requirements:

• Strong strategic thinking

• Expertise in learning technologies

• Exceptional facilitation and communication skills

• Data-driven mindset

• Strong collaboration and relationship-building skills

• Proficient in learning management systems (LMS)

• Proficient in learning technologies

• Excellent organizational and leadership skills

Responsibilities:

• Develop and implement strategic L&D programs

• Conduct Learning Needs Analyses (LNAs)

• Collaborate with key stakeholders

• Develop and deliver innovative learning solutions

• Champion a mindset of continuous learning and growth by embedding L&D into daily work practices.Lead initiatives to promote self-directed learning, leveraging modern learning technologies and platforms.Foster knowledge sharing, collaboration, and peer-to-peer learning across the organization.Act as an advocate for lifelong learning, encouraging leaders and employees to prioritize their development.Design and implement metrics to evaluate the effectiveness and ROI of learning programs.Regularly assess and report on the outcomes of learning initiatives, providing insights and recommendations for improvement.Use data and feedback to continuously refine learning strategies and ensure alignment with organizational needs.Prepare regular reports and presentations on L&D metrics, outcomes, and future plans for Executive Leadership Team.Partner with senior leaders to align learning strategies with business priorities and drive performance improvement.Coach and guide managers on how to support and develop their teams effectively.Build strong relationships with external providers to deliver high-quality, cost-effective solutions