Education Requirements:

• Computer Science Degree

Experience Requirements:

• 4+ years of software development

Other Requirements:

• Knowledge of JavaScript, MySQL, Android Development, iOS Development, Web Development, Cloud Computing

• Previous experience within a customer success role at a SaaS organization

• Strong knowledge of cloud architecture as well as on-premise IT landscape

• Extensive experience in consulting and implementation of IT systems preferably cloud services and platforms

• Knowledge of enterprise technologies and application platforms

• Experience of application programming and system support experience is preferred

• Excellent communication skills, including issue tracking, triaging and crisis management

• Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Help Desk, Service Excellence

Responsibilities:

• Be the primary technical point of contact for customers

• Ensure that customers successfully implement the solution with the optimal voice user experience

• Build relationships with customers and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value

• Monitor and identify adoption and utilization trends, provide recommendations based customer’s unique situation and needs

• Conduct periodic customer health-checks. Prepare and educate customers on new features and releases. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal

Education Requirements:

• Bachelor’s degree or relevant experience

Experience Requirements:

• 2+ years of marketing and content creation experience

Other Requirements:

• English fluency, written and spoken

• Exceptional writing and editing skills, experience managing and maintaining a blog

• Understanding of digital marketing, content marketing, and social media marketing

• Experience creating videos and other types of media is a plus

• Ability to work independently and manage projects with many moving parts

Responsibilities:

• Content creation for blog posts, white papers, social media messaging, website

• Drive awareness and demand, including blogs, videos, infographics, whitepapers, webinars

• Develop messaging for the website based on personas and SEO keywords

• Monitor social channels including LinkedIn, Twitter, Facebook, and Medium, and create engaging content that helps amplify our brand

• Raise awareness and visibility of events and conferences where we attend

Benefits:

• Competitive Pay

• Equity

• Take Time Away

• Two & Five Year Anniversary Awards

• Wellness

Benefits:

• Competitive Pay

• Equity

• Take Time Away

• Two & Five Year Anniversary Awards

• Wellness