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Support Engineer
Automate repetitive manual workflows and content moderation with robust AI virtual agents designed for insurers and marketplaces with zero engineering effort.
Benefits:
Flexible hours and location
Competitive salary and equity package
Occupational pension
Generous paid parental leave
Generous paid sick leave
Experience Requirements:
Experience supporting live production systems, including debugging and troubleshooting issues across the stack
Confident writing production code in Python
Experience with incident triage and response, and post-mortem processes
Proactive and autonomous approach to problem solving
Clear communication in written documentation and coordinating with colleagues
Other Requirements:
Collaborative and operationally minded
Ability to stay calm under pressure
Willingness to learn and grow with the company
Participate in our 24/7 on-call rotation
Interest in building innovative solutions in a startup environment
Responsibilities:
Triage and resolve technical issues raised by customers and internal teams
Lead or contribute to post-mortems for service level agreement breaches
Operate the AI decision engine to improve automation accuracy
Update customer workflows when requirements change
Contribute to internal tooling and automation for efficiency
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Forward Deployed Engineer
Automate repetitive manual workflows and content moderation with robust AI virtual agents designed for insurers and marketplaces with zero engineering effort.
Benefits:
Flexible hours and location
Competitive salary and equity package
Occupational pension
Generous paid parental leave
Generous paid sick leave
Experience Requirements:
Strong Python and Machine Learning Engineering skills
Experience using and applying AI to solve customer problems
Understanding of software deployment through Kubernetes
Problem solving and project management skills to analyze workflows
Experience in a collaborative team environment
Other Requirements:
Comfortable engaging with customers and stakeholders
Strong communication skills for leading technical deliveries
Product mindset
Ability to travel to company-wide offsites three times per year
Proactive approach to exploring and presenting new ideas
Responsibilities:
Collaborate with customers to design and build Virtual Agents
Contribute to the Virtual Agent development platform
Ensure AI services maintain high standards of reliability and performance
Participate in the machine learning community
Take ownership of customer outcomes
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Machine Learning Engineer - Customer Solutions
Automate repetitive manual workflows and content moderation with robust AI virtual agents designed for insurers and marketplaces with zero engineering effort.
Benefits:
Flexible hours and location
Competitive salary and equity package
Occupational pension
Generous paid parental leave
Generous paid sick leave
Experience Requirements:
Strong Python and Machine Learning Engineering skills
Experience using and applying AI to solve customer problems
Understanding of software deployment through Kubernetes
Problem solving and project management skills to analyze workflows
Ability to thrive in a collaborative environment
Other Requirements:
Comfortable engaging with customers
Strong communication skills for leading technical deliveries
Embrace a product mindset
Genuine curiosity for solving customer challenges
Ability to travel to company-wide offsites three times per year
Responsibilities:
Collaborate with customers to design and build Virtual Agents
Contribute to the Virtual Agent development platform
Ensure AI services maintain high standards of reliability and performance
Participate in the machine learning community
Take ownership of customer outcomes
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Senior Enterprise Account Executive
Automate repetitive manual workflows and content moderation with robust AI virtual agents designed for insurers and marketplaces with zero engineering effort.
Benefits:
Competitive salary, commission and equity package
Lots of autonomy and opportunities for growth
Flexible hours and location
Occupational pension
Generous paid parental leave
Experience Requirements:
3+ years of experience leading sophisticated enterprise deals
Experience with complex/frontier technology
Highly analytical approach to navigating complex organisations
Proven record as a seasoned expert in the consultative sell
Experience discussing and selling sophisticated technology products
Other Requirements:
Customer-focused and able to become a trusted long-term partner
Strategic and product-minded
Highly autonomous and entrepreneurial
Agile and able to constantly evolve approach
Driven by the transformative potential of AI
Responsibilities:
Land and expand major accounts
Own revenue goals and work the full sales cycle (360)
Collaborate with product and marketing to refine ICP and proposition
Support the onboarding and growth of accounts
Own the setup and growth of the insurance effort
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Healthcare Content Program Lead
Optimize healthcare payment accuracy and reduce administrative waste with AI-assisted payment integrity solutions designed for health insurance plans and payers.
Education Requirements:
Bachelor’s degree in healthcare administration, health information management, nursing, or a related healthcare field.
Experience Requirements:
Active AAPC Certified Professional Coder (CPC) credential required.
Minimum of five (5) years of experience working with medical claims, coding, billing, reimbursement methodologies, or payment integrity.
Experience supporting or operationalizing content-based claim edits or payment accuracy programs.
Proven ability to independently lead customer meetings and translate detailed claim behavior into clear, actionable insights.
Strong analytical skills with the ability to identify trends, assess performance, and recommend improvements.
Other Requirements:
Applicants must already be legally authorized to work in the U.S.
Visa sponsorship/sponsorship assumption and other immigration support are not available for this position.
Responsibilities:
Serve as the primary consultative lead for customers operating Lyric’s Emergency Department content program.
Lead recurring customer meetings and operational reviews to explain program logic and assess performance trends.
Collaborate with and support Go-To-Market and solution design teams during the sales process.
Monitor edit performance, quality, and outcomes over time, identifying trends and opportunities for improvement.
Contribute to the research, design, and development of new content-based leveling and assessment programs.
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Sr. Payment Integrity Specialist - Data Mining
Optimize healthcare payment accuracy and reduce administrative waste with AI-assisted payment integrity solutions designed for health insurance plans and payers.
Experience Requirements:
Minimum of eight (8) years of combined experience in healthcare (claims processing, fraud detection, etc.).
Minimum of eight (8) years experience auditing medical claims to identify improper payments.
Advanced proficiency with Excel and comfort working with large data sets.
Working knowledge of medical billing codes including CPT, ICD-10-PCS, ICD-10-CM, HCPCS, and NDC.
Experience in various claim payment methodologies for professional, facility, and ancillary providers.
Other Requirements:
Applicants must already be legally authorized to work in the U.S.
Ability to maintain confidentiality and comply with HIPAA and data security standards.
Responsibilities:
Review, prioritize, and independently work assigned Data Mining leads to determine verification steps.
Investigate and validate payment terms using internal systems, payer portals, and contracts.
Reconcile discrepancies across sources and drive cases to a clear, audit-ready determination.
Serve as a Data Mining Subject Matter Expert, providing mentoring and coaching to specialists.
Identify and solve problems by surfacing errors and overpayments and documenting root causes.
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Payment Integrity Analyst - Data Mining
Optimize healthcare payment accuracy and reduce administrative waste with AI-assisted payment integrity solutions designed for health insurance plans and payers.
Experience Requirements:
Minimum of one (1) year of combined experience in healthcare (health insurance, claims processing, etc.).
Minimum of one (1) year experience auditing medical claims to identify improper payments.
Minimum of one (1) year of experience performing data analytics with large data sets.
Minimum of one (1) year of experience in medical billing codes (CPT, ICD-10, HCPCS, etc.).
Other Requirements:
Applicants must already be legally authorized to work in the U.S.
Ability to maintain confidentiality and comply with HIPAA and data security standards.
Responsibilities:
Review and work assigned Data Mining leads to determine verification steps and next actions.
Investigate and validate payment terms using internal systems and payer portals.
Create clear, detailed, and accurate case notes capturing verification steps and outcomes.
Track outcomes and error categories to identify root causes of recurring issues.
Reconcile discrepancies across eligibility feeds, member data, and claim history.
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Staff Software Engineer
Optimize healthcare payment accuracy and reduce administrative waste with AI-assisted payment integrity solutions designed for health insurance plans and payers.
Experience Requirements:
Minimum of eight (8) years of software engineering experience.
Deep proficiency in one or more backend or full stack languages (Java, Go, Python, TypeScript).
Strong knowledge of distributed systems, API designs, and databases (SQL and NoSQL).
Strong knowledge of cloud infrastructure (AWS, GCP, or Azure).
Experience with CI/CD pipelines and container orchestration (Kubernetes).
Responsibilities:
Architect and implement core services, systems, and APIs with a focus on scalability and security.
Serve as a technical leader across multiple projects, providing guidance on system design.
Lead design reviews, code reviews, and contribute to technical documentation.
Investigate and resolve critical issues in production systems, ensuring reliability.
Mentor and coach junior and mid-level engineers.
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Technical Product Manager, Senior
Optimize healthcare payment accuracy and reduce administrative waste with AI-assisted payment integrity solutions designed for health insurance plans and payers.
Education Requirements:
Bachelor’s Degree
Experience Requirements:
8 + yrs of experience in Product Management
3 + Years Healthcare industry experience
Responsibilities:
Understand and execute the product strategy for pre-pay solutions.
Conduct comprehensive market research to identify trends and competitive threats.
Create and maintain a clear and prioritized product roadmap.
Work closely with stakeholders to define product features and requirements.
Manage the entire product lifecycle from concept to launch.
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Payment Integrity Manager
Optimize healthcare payment accuracy and reduce administrative waste with AI-assisted payment integrity solutions designed for health insurance plans and payers.
Education Requirements:
Active, unrestricted Registered Nurse license
Bachelor’s degree or equivalent experience
Experience Requirements:
Three or more years of clinical experience in an acute, ambulatory, or procedural care setting.
Five or more years of experience in healthcare payment integrity, clinical coding review, or auditing.
Demonstrated experience leading, coaching, and developing clinical or coding review staff.
Proven ability to set performance expectations and provide feedback in a production environment.
Strong knowledge of professional, facility, and ancillary coding methodologies.
Other Requirements:
Ability to travel up to 20 percent, including internationally.
Applicants must already be legally authorized to work in the U.S.
Responsibilities:
Develop and operate coding review workflows across pre-pay and post-pay programs.
Perform claim review directly to support volume and validate workflows.
Oversee daily review execution, including work allocation and issue resolution.
Develop and maintain the coding review training program.
Build and manage the Coding Review Team, including hiring and performance management.
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Senior Sales Engineer - Data & AI Security
Secure and restore business data across hybrid cloud environments with AI-driven resilience, immutable backups, and automated malware scanning for enterprises.
Benefits:
Unlimited paid time off
12 paid holidays
4 extra global VeeaMe Days
24 paid volunteer hours
Paid parental leave
Education Requirements:
CISSP certification
CISM certification
Cloud-specific certifications
Experience Requirements:
10+ years technical sales experience in security
15+ years in Software/SaaS/Enterprise technical sales
Experience in pre-sales or sales engineering
Hands-on experience with AWS, Azure, or GCP
Other Requirements:
Knowledge of data privacy/security standards (e.g., GDPR, NIST 800-53, ISO 27001)
Experience with DSPM frameworks
Experience with Linux, Kubernetes, or cloud data systems
Responsibilities:
Act as the primary technical contact for Securiti AI solutions
Lead technical discussions and deliver customized security solutions
Address customer needs in data discovery, posture management, and compliance
Design and present product demonstrations and proof-of-concepts
Collaborate with product, engineering, and customer success teams
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Senior Sales Engineer - Data & AI Security
Secure and restore business data across hybrid cloud environments with AI-driven resilience, immutable backups, and automated malware scanning for enterprises.
Benefits:
Unlimited paid time off
12 paid holidays
4 extra global VeeaMe Days
24 paid volunteer hours
Paid parental leave
Education Requirements:
CISSP certification
CISM certification
Cloud-specific certifications
Experience Requirements:
10+ years technical sales experience in security
15+ years in Software/SaaS/Enterprise technical sales
Experience in pre-sales or sales engineering
Hands-on experience with AWS, Azure, or GCP
Other Requirements:
Knowledge of data privacy/security standards (e.g., GDPR, NIST 800-53, ISO 27001)
Experience with DSPM frameworks
Experience with Linux, Kubernetes, or cloud data systems
Responsibilities:
Act as the primary technical contact for Securiti AI solutions
Lead technical discussions and deliver customized security solutions
Address customer needs in data discovery, posture management, and compliance
Design and present product demonstrations and proof-of-concepts
Collaborate with product, engineering, and customer success teams
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Senior Sales Engineer - Data & AI Security
Secure and restore business data across hybrid cloud environments with AI-driven resilience, immutable backups, and automated malware scanning for enterprises.
Benefits:
Unlimited paid time off
12 paid holidays
4 extra global VeeaMe Days
24 paid volunteer hours
Paid parental leave
Education Requirements:
CISSP certification
CISM certification
Cloud-specific certifications
Experience Requirements:
10+ years technical sales experience in security
15+ years in Software/SaaS/Enterprise technical sales
Experience in pre-sales or sales engineering
Hands-on experience with AWS, Azure, or GCP
Other Requirements:
Knowledge of data privacy/security standards (e.g., GDPR, NIST 800-53, ISO 27001)
Experience with DSPM frameworks
Experience with Linux, Kubernetes, or cloud data systems
Responsibilities:
Act as the primary technical contact for Securiti AI solutions
Lead technical discussions and deliver customized security solutions
Address customer needs in data discovery, posture management, and compliance
Design and present product demonstrations and proof-of-concepts
Collaborate with product, engineering, and customer success teams
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Customer Success Manager (Remote)
Automate property surveys and content inventory in minutes using AI-powered video scanning to reduce costs for moving companies and insurance professionals.
Benefits:
100% Employer Covered Health Care Plan
Retirement Plan (401k with 4% company match)
Paid Time Off (Unlimited Flex PTO)
Parental Leave for both caregivers
Stock Option Plan
Experience Requirements:
Minimum of 3-5 years of experience within a fast-paced, high-growth SaaS setting
Other Requirements:
Business Acumen (ROI, budgets, expansion)
Executive Presence (lead QBRs)
Change Management skills
Strong communicator
Startup Mentality
Responsibilities:
Drive Net Revenue Retention (NRR)
Architect Value and ROI
Operationalize Success and build playbooks
Strategic Turnarounds for under-utilized accounts
Voice of the Market to AI engineers
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RevOps Specialist
Automate property surveys and content inventory in minutes using AI-powered video scanning to reduce costs for moving companies and insurance professionals.
Benefits:
100% Employer Covered Health Care Plan
Retirement Plan (401k with 4% company match)
Paid Time Off (Unlimited Flex PTO)
Parental Leave for both caregivers
Stock Option Plan
Experience Requirements:
3–5 years of experience in Revenue Operations, Sales Operations, or Business Operations
Experience in a SaaS or high-growth tech company
Other Requirements:
Proficiency with HubSpot
Familiarity with automation, sequencing, and reporting tools
Strong analytical and problem-solving skills
Exceptional communication skills
Responsibilities:
Partner with Sales and CS to improve operational efficiency
Own key systems and tools (HubSpot, Apollo)
Analyze revenue performance metrics
Calculate commissions
Assist with contract submission
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Backend Engineer
Optimize CPG retail operations with real-time shelf intelligence and AI agents that automate inventory tracking, sales analysis, and field execution strategies.
Experience Requirements:
3+ years of experience in backend development with scalable web applications.
Other Requirements:
Proficiency in TypeScript and Python and experience with backend frameworks such as Express.js, FastAPI, or similar.
Solid understanding of RESTful API design and implementation.
Experience with data modeling, relational and NoSQL databases (e.g., PostgreSQL, MongoDB, Firebase).
Familiarity with asynchronous job queues, caching layers, and microservice architecture.
Excellent written and spoken communication in English.
Responsibilities:
Design, build, and maintain backend services, APIs, and data pipelines to support real-time data collection.
Develop scalable infrastructure for ingesting and storing structured and unstructured retail data.
Collaborate with frontend engineers to ensure clean, reliable interfaces between systems.
Build a bi-directional data integration layer to streamline the flow of data into training models.
Integrate third-party systems such as CRMs, ERPs, and analytics tools.
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Computer Vision Engineer (YOLO & Deep Learning)
Optimize CPG retail operations with real-time shelf intelligence and AI agents that automate inventory tracking, sales analysis, and field execution strategies.
Education Requirements:
Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, or a related field.
Experience Requirements:
3+ years of hands-on experience in computer vision and deep learning.
Proven experience with YOLOv5, YOLOv8, or similar object detection architectures.
Other Requirements:
Proficiency in Python and frameworks such as PyTorch or TensorFlow.
Familiarity with image annotation tools (e.g., CVAT, Label Studio) and labeling workflows.
Experience with cloud platforms (AWS, GCP) and containerization (Docker, Kubernetes).
Strong understanding of CNNs, training pipelines, and model evaluation strategies.
Responsibilities:
Design, implement, and deploy YOLO-based object detection models for retail shelf and product imagery.
Build end-to-end pipelines for image preprocessing, model inference, and postprocessing.
Collaborate with backend, AI, and infrastructure engineers to integrate modules into the platform.
Optimize inference for real-time performance across both cloud and edge environments.
Lead model evaluation using performance metrics (mAP, precision, recall, F1).
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Frontend Engineer
Optimize CPG retail operations with real-time shelf intelligence and AI agents that automate inventory tracking, sales analysis, and field execution strategies.
Experience Requirements:
3+ years of professional experience in frontend development.
Experience shipping and maintaining production-grade apps across platforms.
Other Requirements:
Proficiency in Flutter/Dart for mobile and React/JavaScript (or TypeScript) for web.
Strong understanding of responsive design, performance optimization, and testing strategies.
Experience integrating RESTful APIs and handling data at scale.
Comfort with Git, CI/CD, and agile development practices.
Excellent written and spoken communication in English.
Responsibilities:
Design and implement user-facing features using Flutter for mobile and React for web.
Build reusable components and libraries that can scale across projects and teams.
Translate product requirements and UI/UX wireframes into responsive, maintainable code.
Help design and implement backend APIs and real-time data pipelines.
Optimize application performance for speed, responsiveness, and device compatibility.
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Platform Engineer
Optimize CPG retail operations with real-time shelf intelligence and AI agents that automate inventory tracking, sales analysis, and field execution strategies.
Experience Requirements:
5+ years of professional software engineering experience.
Proven experience building and deploying scalable full-stack applications.
Expertise with at least one backend language (Java, Python, or Go) and modern frontend frameworks (React, TypeScript).
Other Requirements:
Deep understanding of API design and schema definition.
Experience working with traditional RDBMS systems such as PostgreSQL and MySQL.
Familiarity with cloud platforms (GCP, AWS) and services like S3, BigQuery.
Comfort building CI/CD pipelines and end-to-end system delivery.
Responsibilities:
Architect, build, and maintain full-stack systems that support critical product features.
Own APIs and schemas that power frontend code or collaborate to define and implement them.
Build foundational tooling and pipelines to ensure reliable, fast, and secure deployments.
Contribute to system scalability, observability, and performance monitoring.
Work closely with cross-functional teams to design user-facing products.
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Project Manager
Optimize CPG retail operations with real-time shelf intelligence and AI agents that automate inventory tracking, sales analysis, and field execution strategies.
Education Requirements:
PMP or equivalent certification is a plus.
Experience Requirements:
3+ years in project management, customer onboarding, or implementation (SaaS preferred).
Other Requirements:
Experience working with customer-facing technical teams.
Familiarity with tools like Asana, ClickUp, Notion, or Monday.com.
Excellent written and verbal communication skills.
Based in or with availability in LATAM time zones.
Responsibilities:
Own onboarding and implementation timelines for strategic accounts.
Coordinate deliverables across Customer Success, Product, and Engineering teams.
Run weekly project check-ins with internal and customer stakeholders.
Track and report progress against project milestones and KPIs.
Proactively identify and escalate risks or blockers to delivery.
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