Experience Requirements:

• You have 3+ years experience of Customer Success at a fast growing software company with a track record of high achievement

Responsibilities:

• Drive adoption, retention, and expansion for a product people love that solves real problems: You’ll work with a mix of customers who are deploying Notion across their company to solve for problems with collaboration and async work, using Notion as a knowledge base and a home for their project management

• Serve as the customer's trusted advisor and product expert: You'll host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion.

• Help build the foundations of Customer Success at Notion: As an early member of our team, you'll be instrumental in helping define our motion.

• Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.

Experience Requirements:

• You have at least 10+ years of experience in B2B customer-facing technical roles, such as technical support, technical account management, or solutions engineering

Responsibilities:

• Provide white-glove, dedicated account support to enterprise customers, acting as a technical advisor and point of escalation for complex support issues

• Partner with Sales, Customer Success, and Professional Services teams to ensure seamless onboarding, product adoption, and expansion for key enterprise accounts

• Lead the troubleshooting and resolution of advanced technical issues across Notion’s platform and embedded partner applications

• Act as a bridge between customers and Notion’s engineering team by reproducing issues and driving resolution through detailed bug reports

Responsibilities:

• Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack.

• Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions.

• Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience.

• Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems.

Experience Requirements:

• 2+ years experience in SaaS billing support

Responsibilities:

• Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack.

• Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions.

• Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience.

• Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems.

Experience Requirements:

• 3+ years of experience as a business systems analyst and/or Marketo support experience

Responsibilities:

• Support the day to day triage of marketing systems from our end users

• Drive end to end project delivery, from requirements gathering through to testing and launch

• Identify areas for marketing systems improvements

Experience Requirements:

• 3+ years of experience as a business systems analyst and/or Salesforce support experience

Responsibilities:

• Support the day to day triage of GTM systems from our end users

• Drive end to end project delivery, from requirements gathering through to testing and launch

• Identify areas for GTM systems improvements

Experience Requirements:

• 4+ years of experience in Automation Engineering, Integration Engineering, or Business Systems Engineering

Responsibilities:

• Design, build, and maintain automated integrations between business systems (e.g., CRM, billing, support, and marketing tools).

• Create event-driven automation workflows using Python and iPaaS tools (e.g., Workato, Mulesoft, [Tray.io](http://Tray.io), Zapier).

• Streamline key business processes and operational workflows to boost efficiency and reduce manual work.

• Monitor and resolve integration issues while ensuring data integrity across systems. Experience analyzing existing systems and processes to identify integration points and opportunities for improvement.

• Experience with data mapping, cleaning, and validating the data for migration, including ensuring accuracy and compliance with organizational standards.

Benefits:

• Competitive compensation

• Expertise in presentation communication

• Outstanding communication and collaborative team

• Inspire to innovate and offer new ideas

• Plenty of space for creative freedom

Education Requirements:

• Bachelor’s degree

Experience Requirements:

• 4+ years marketing communications

• 2+ years project management experience

Responsibilities:

• Work directly with clients

• Onboard clients to launch their Shufflrr site

• Analyze client content, organize slides and create an enterprise story

• Configure Shufflrr site with client content and permissions

• Assist in Shufflrr training

Benefits:

• Competitive compensation

• Expertise in presentation communication

• Outstanding communication and collaborative team

• Inspire to innovate and offer new ideas

• Plenty of space for creative freedom

Education Requirements:

• BS in Computer Science

• BS in Computer Science

Experience Requirements:

• 2-3 years experience

Responsibilities:

• Respond to client inquiries, trouble shoot issues and resolve challenges

• Train and teach clients on Shufflrr platform

• Install and configure Shufflrr integration with 3rd party platforms

• Act as the initial point of contact for all computer and system related concerns

• Assist management in creating training materials and support documentationProvide QA and support to development team

Responsibilities:

• Oversee and coordinate various tasks and projects ensuring timely and effective execution.

• Facilitate cross-functional team communication to ensure alignment and prioritization.

• Develop high-quality content for our website, marketing materials, and other platforms.

• Draft and refine business proposals, pitch decks, and presentations.

• Proactively manage the CEO's calendar, ensuring efficient time management and preparation for meetings.

Responsibilities:

• Lead the design and execution of comprehensive demand generation strategies, including content creation, paid advertising, marketing automation, audience nurturing, and conversion optimization.

• Spearhead branding initiatives such as website redesign and PR campaigns

• Develop and disseminate thought leadership content to educate healthcare professionals about remote care benefits, Medicare reimbursement, and patient engagement strategies.

• Replicate and surpass your past success of improving incoming deal volume measured quarter by quarter.

• Work closely with cross-functional teams to optimize customer journeys and implement innovative digital marketing strategies.

Benefits:

• Medical insurance

• Vision insurance

• Dental insurance

• 401(k)

• Paid maternity leave / Paid paternity leave

Experience Requirements:

• Extensive experience in backend development, with a focus on problem-solving and architecting scalable, maintainable solutions.

• Mastery of Python and ORM frameworks, including SQLAlchemy.

• Experience with cloud providers (preferably AWS) and designing high-performance cloud-based systems.

Responsibilities:

• Architect and develop high-performance, scalable, and maintainable backend systems using Python, SQLAlchemy, and AWS.

• Break down complex features into manageable tasks and guide the team in their execution.

• Drive innovation by exploring and evaluating new technologies and methodologies to enhance our tech stack.

Education Requirements:

• Bachelor’s degree in Business, Marketing, or a related field; MBA is a plus.

Experience Requirements:

• 7+ years of progressive experience in sales, including leadership roles, with a proven track record of scaling teams and driving revenue growth.

Responsibilities:

• Design and implement a modern GTM sales process, playbooks, benchmarks, and associated reporting

• Define sales goals, establish KPIs, and lead the team to consistently achieve and exceed targets.

• Collaborate with leadership on go-to-market strategies, pricing, and product positioning.

• Recruit, train, and mentor a team of Full Cycle Account Executives and other sales professionals, ensuring continuous development and engagement.

• Foster a collaborative and results-driven culture, promoting accountability and excellence at every level.

Benefits:

• ESOPs for all the employees

Education Requirements:

• Bachelor's degree in business, marketing, or a related field (Master's degree preferred).

Experience Requirements:

• 8+ years of progressive experience in customer success, with a minimum of 3 years in a leadership role, preferably in the SaaS industry.

Responsibilities:

• Develop and implement a comprehensive customer success strategy to maximize customer satisfaction, retention, and growth.

• Define clear objectives and key results (OKRs) for the customer success team to ensure alignment with company goals.

• Lead, mentor, and inspire a high-performing customer success team.

• Provide coaching and professional development opportunities to team members.

• Develop and optimize an effective customer onboarding process to ensure new clients get up and running smoothly.

Benefits:

• ESOPs for all

Education Requirements:

• Bachelor's degree in English, Journalism, Marketing, Communications, or a related field (or equivalent experience).

Experience Requirements:

• Proven experience as a content writer, with a strong portfolio showcasing diverse writing styles and topics.

Responsibilities:

• Produce well-researched and compelling content, including blog posts, articles, website copy, social media posts, email campaigns, product descriptions, and more, while adhering to brand guidelines and maintaining consistency in tone and style.

• Conduct thorough research on industry-related topics, staying up-to-date with current trends, news, and developments to ensure content accuracy and relevance.

• Collaborate with the marketing team to develop content strategies and editorial calendars that align with business objectives, target audience preferences, and SEO goals.

• Optimize content for search engines by incorporating relevant keywords, meta descriptions, and other SEO best practices to improve organic search visibility.

• Review and edit your own work for grammar, spelling, punctuation, clarity, and style. Ensure content is error-free and maintains a high level of quality.

Benefits:

• No matter where you are located or your position, WebFX offers long-term stability to all of our FXFamily members.

• We put our people first; it’s as simple as that.

• Long-lasting relationships with both clients and team members due to consistently low turnover rates, which are simply unheard of in our industry because, again, we put our people first.

• Fully equipped in-office setup including computer, dual large monitors, headset, seriously fast internet, generator, and more!

• Unrestricted access to our proprietary software/platforms that our internal R&D team has developed for our team’s exclusive use, in addition to access to the many 3rd party tools and software we utilize internally in order to WOW our clients. You can learn more about just some of our proprietary tools here. Be part of a rapidly growing company that, at the same time, only partners with clients who share our values. 🌱📈- Merit-based promotional structure.- Annual merit-based compensation increases! 💰- Access to virtual professional development opportunities with company experts and virtual team-building events like monthly meetups and hangouts.- Invitation to our annual FXFest – a week-long, all-expenses-paid trip for our international team members (with a 1-year tenure) to our company headquarters. This event is filled with activities, learning, and motivation to help unite our U.S. and global staff! 🛫- We have a very strong commitment to giving back globally - in fact, it’s one of our values here at WebFX. As a member of our FXFamily, you get to be a large part of that simply by achieving your goals - since 2014, we’ve committed to donating globally through our FXBuilds program. You can learn more about that here!- When you join WebFX, you don’t just join a company; you join a community! We value all of our team members the same, regardless of their position or where they call home. We truly look forward to learning about you and your background, and we will be there to celebrate the milestones in your life together, no matter how big or small! 👏

Experience Requirements:

• Minimum Qualifications: 3+ years of conversion optimization experience

• Experience working on high traffic websites (Over 500K monthly views)

Responsibilities:

• You will function as an important member of the team by supporting UX and CRO strategies

• Access site analytics platforms to build reports and deliver insights and opportunities based on independent data analysis

• Provide strategic, audience-centric recommendations for improving website performance that considers channel and client goals

• Optimize landing pages, website calls-to-action (CTAs), and lead-generating forms

• Support strategy, execution, and measurement of A/B tests Create and run CRO experiments and focus groups to gather user insights Collaborate with our teams as the main cross-channel contact: own communications, manage workflows and provide status updates This role requires a mix of creativity and strong analytical skills to identify website optimization opportunities and the ability to develop and execute strategy to turn those ideas into an optimization and testing plan

Benefits:

• Innovative Environment

• Professional Growth

• Collaborative Culture

• Work-Life Balance

• Competitive Compensation

Benefits:

• Innovative Environment

• Professional Growth

• Collaborative Culture

• Work-Life Balance

• Competitive Compensation

Benefits:

• Innovative Environment

• Professional Growth

• Collaborative Culture

• Work-Life Balance

• Competitive Compensation

Benefits:

• Innovative Environment

• Professional Growth

• Collaborative Culture

• Work-Life Balance

• Competitive Compensation