AI Tech Suite

Twig AI

Twig AI screenshot

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Feature this AI

About

Twig is an AI assistant that resolves customer issues instantly, providing 24/7 support for users and agents. It integrates into SaaS applications, offers session memory for quicker responses, and includes plugins for Outlook and Gmail. Twig ensures factual answers with citations from reliable sources and can convert requests into API calls for specific actions. It allows customization of response styles and personalizes interactions at scale. Detailed analytics and insights help improve agent productivity while requiring minimal IT support for deployment. Twig is designed with the unique needs of customer experience teams in mind, aiming to drive efficiency and accuracy in customer support operations.

Platform

Keywords

ai assistant data insights customer experience saas integration instant support

Task

customer support

Features

• soc 2 compliance for security

• supports unlimited data sources and third-party apis

• zero it support for fast deployment

• detailed analytics for monitoring performance

• built-in knowledge base for contextual responses

• customizable response styles and tones

• automatically converts requests into api calls

• outlook and gmail plugins

• session memory for follow-up responses

• 24/7 user and agent support

• instant resolution of customer issues

FAQs

How do I justify the ROI on CX Brain?

40-50% savings in customer response times and hours spent have been reported by customers within 3 months of go-live. A team of 20 support engineers would save $125K per year.

Twig vs ChatGPT?

Twig works with your private data sources which are refreshed every week.

Twig vs InHouse AI?

Enterprise AI can seem simple to start with but get complex very fast.

Twig vs ChatBots?

ChatBots are great for consumer applications where question types and responses are limited.

Pricing Plans

Startup

USD500.00 / per month

• Unlimited End Users

• Unlimited Support Agents

• Unlimited CX Team Members

• 1000 AI Responses

• 50c/Response for additional AI Responses

Growth

USD1500.00 / per month

• Unlimited End Users

• Unlimited Support Agents

• Unlimited CX Team Members

• 3000 AI Responses

• 50c/Response for additional AI Responses

Enterprise

• Unlimited End Users

• Unlimited Support Agents

• Unlimited CX Team Members

• Custom AI Responses

• Custom Pricing for additional AI Responses

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