AI Tech Suite

Simplr

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About

Simplr offers a fully managed customer service outsourcing solution combining generative AI with human agents. Designed to engage and retain customers while reducing costs, Simplr utilizes its AI-enabled platform, Simplr Chatbot, and Human Cloud Network to improve customer support experiences. Their approach allows for rapid onboarding and flexible staffing while ensuring high-quality service. The model is tailored to enhance customer interaction without hidden fees or long-term contracts. Simplr targets industries such as e-commerce, SaaS, and food service, focusing on optimizing customer service operations to generate revenue and drive transformation in customer experiences.

Platform

Keywords

customer service ai chatbot outsourcing cx human cloud network

Task

customer service

Features

• transparent pricing model

• generative ai for customer interactions

• human agents for personalized service

• rapid onboarding process

• specialized in various industries

FAQs

What does Simplr bring that other contact centers can't fulfill?

Simplr offers transparent pricing and rapid onboarding, addressing the stagnation of traditional contact centers.

Are you guys exclusively AI? Humans?

Simplr combines AI and human agents for effective customer service.

How do you train your customer service team?

Simplr tailors training based on company needs, utilizing machine learning and expertise to refine responses.

Why don’t you provide phone support?

Simplr focuses on digital channels like chat and email, as they are preferred by modern customers.

How secure is the data that Simplr collects?

Simplr enforces strict data security measures, adhering to GDPR compliance.

Pricing Plans

Pricing per Resolution

• No long-term contracts

• No hidden fees

• No implementation costs

• No training costs

• Scalable service

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