AI Tech Suite

Robylon AI

Click to visit website

About

Robylon AI enhances customer service experiences by automating support queries across various channels including email, chat, and phone. The platform resolves over 80% of queries with a significant improvement of 93% in resolution time and reduces support costs by 30%. Robylon is designed to provide outcomes rather than just software, effectively handling a large volume of automated resolutions. It integrates with popular platforms like Zendesk, Freshdesk, and Shopify, making it a versatile tool across different industries including e-commerce, logistics, and banking. It supports over 40 languages and employs a 'Human in the loop' model to maintain response accuracy, ensuring that low-confidence AI responses are verified by human agents.

Features

• integration with various platforms

• ai-powered voice agents

• multilingual support (40+ languages)

• 93% improvement in resolution time

• 30% reduction in support costs

• 80% automated query resolution

FAQs

What is Robylon?

Robylon is an AI-powered customer support platform that can handle your company's support queries on Email, Tickets, Chat, WhatsApp, and Phone.

Can Robylon also perform actions like appointment booking?

Yes, Robylon can perform simple as well as complex actions, including booking appointments and arranging return pickups.

How do you ensure accuracy of AI responses?

We use a 'Human in the loop' model to ensure response accuracy by escalating low confidence responses to human agents.

Do you support languages other than English?

We support 40+ languages including popular ones like Spanish, German, French, and indic languages like Hindi.

How is Robylon different from Zendesk or Intercom?

Robylon automates customer support by understanding user queries and performing necessary actions, unlike Zendesk and Intercom that have limited automation.