Open is a comprehensive AI customer support platform designed to efficiently handle support inquiries via phone, web, WhatsApp, and email. It can resolve 60-80% of customer issues on its own, significantly reducing operational costs by over 50%. The tool is particularly advantageous for startups, providing an all-in-one support solution that integrates well with existing support systems like Zendesk and Intercom. Open claims to be 12 times cheaper than traditional customer support avenues, combining omnichannel support with advanced AI capabilities. Trust and security are prioritized in their design, ensuring compliance and transparency of AI operations. Users pay only for outcomes, making it a cost-effective option for businesses looking to leverage AI in customer support.
• multilingual support
• call recording and analysis
• ai email support
• ai actions for customer interactions
• pay only for usage
• human handoff for complex issues
• ai-powered phone support
• omnichannel ai support
• $0.50 per resolution
• Unlimited seats
• AI-powered workspace
• Real-time call transcriptions
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