Onward is a platform that utilizes advanced machine learning and natural language processing technologies to enhance customer interactions through automated responses and meaningful data extraction. The tool is designed to manage customer inquiries 24/7, integrating seamlessly with platforms like Zendesk, Salesforce, and HubSpot. Onward's visual bot builder allows users to create complex interaction flows without the need for coding, ensuring tailored responses based on customer input. Recently, Onward announced its integration with Google, signaling its growth and the potential for even deeper functionality.
• natural language processing
• 24/7 automated support
• visual bot builder
• advanced machine learning
• deep integrations with zendesk, salesforce, and hubspot
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