Octocom
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About
Octocom is an AI-first customer support solution tailored for e-commerce businesses. It accelerates response times and boosts customer satisfaction by handling repetitive tasks, allowing support teams to focus on meaningful interactions. Octocom integrates directly with help desks like Gorgias and Zendesk, syncing with e-commerce platforms automatically to stay updated with product catalogs and order statuses. The AI facilitates natural, human-like conversations, manages first-line support, intelligently escalates complex inquiries, and operates omnichannel across various platforms including email and social media. It has proven to resolve 90% of support tickets autonomously, enhancing efficiency and decreasing operational costs. Additionally, Octocom helps increase conversion rates through product recommendations and intelligent upselling strategies. The platform prides itself on multilingual support, ensuring global reach without losing brand voice or identity.
Platform
Task
Features
• intelligent upselling features
• multilingual support in over 100 languages
• 24/7 customer support availability
• custom integrations for unique business needs
• smart analytics for performance tracking
• automatically handles order tracking, returns, and refunds
• omnichannel support across various platforms
• 40% of queries resolved automatically
• natural human-like conversations
• syncs with e-commerce platforms
• ai connects with help desks like gorgias and zendesk
Pricing Plans
Basic
USD100.00 / per month• Up to 350 conversations
• Up to 50 products
• Answer product questions
• Answer general questions
• Offload to humans when needed
• Help with order tracking
• Lead collection
• 24/7 Email Support
Advanced
USD200.00 / per month• Up to 350 conversations
• Up to 500 products
• Everything in Basic plan
• Omnichannel support
• Automated contact form
• Handle order management
• Dedicated account manager
• Phone & Priority Support
Custom
Unknown Price• Integrate to custom Ecommerce platforms
• Access to Octocom API
• Isolated and on-premises deployments
• Custom SLAs
• Train Octocom AI to perform new tasks
• Special integration and transition support
• Unbranded chatbot
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