Kastro
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About
Kastro is a customer support tool designed to handle approximately 80% of support queries through an AI-powered chatbot. It uses ChatGPT technology to teach the chatbot to serve as a support operator while organizing conversations and suggesting relevant help center articles to users. Kastro aims to reduce support volume, allowing support teams to focus on more complex inquiries. The platform features an AI workspace, typing suggestions, and a help center for effectively assisting customers. The tool can be integrated easily into websites for quick setup and offers various pricing plans including a free tier without credit card requirements. Kastro is geared towards enhancing productivity with AI collaboration.
Platform
Task
Features
• lead generation
• customizable
• live chat
• customer insights
• ai workspace
• typing suggestions
• quick replies
• reporting
• gpt chatbot
• help center
• website crawler
• code assistant
• ai offline support
• team friendly
FAQs
Can I try Kastro before purchasing?
Yes, we offer a free plan that you can use to explore Kastro's features and capabilities before making a commitment.
How are messages calculated?
Each reply sent by Kastro is counted as one message. Messages sent by your operator to customers aren't counted.
What happens when my message credit ends before my subscription renews?
Once your message credits run out, any messages from your customers will be automatically forwarded to an operator, and Kastro won't respond to them.
Do you use ChatGPT (aka gpt-3.5-turbo) or GPT-4?
We currently use gpt-3.5-turbo as default for our chatbots but GPT-4 is available.
Can I use GPT-4?
Yes, you can use GPT-4, but it will cost four times the normal messages.
Does it work on websites in languages other than English?
Yes, Kastro works on websites in languages other than English.
My company needs a custom integration or custom feature that is not yet supported by Kastro. What should I do?
If you need a custom integration or feature, you can join as an Elite customer, and we can work with you to create a custom pricing plan based on your specific needs.
Pricing Plans
Free
Free Plan• 1 Website
• 100 AI credit / one time
• Help center
• 50 Help center articles
• Access to GPT-3.5
• Typing suggestions
• Unlimited history
• Access to GPT-4
Starter
USD35.00 / per month• 1 Website
• 2,000 AI credit / monthly
• Help center
• 100 Help center articles
• Access to GPT-3.5
• Typing suggestions
• Unlimited history
• Access to GPT-4
Professional
USD75.00 / per month• 3 Website
• 5,000 AI credit / monthly
• Help center
• 200 Help center articles
• Access to GPT-3.5
• Typing suggestions
• Two month history
• Access to GPT-4
Elite
USD275.00 / per month• 10 Website
• 20,000 AI credit / monthly
• Help center
• Unlimited Help center articles
• Access to GPT-3.5
• Typing suggestions
• Unlimited history
• Access to GPT-4
• Priority support
• Use your own domain for embed scripts
• Remove Kastro Branding
• Custom Integrations
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