GoContact
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About
GoContact is an AI platform designed to automate customer service operations through VoiceBots, ChatBots, and Email automation. Developed in partnership with Google Cloud, it leverages natural language IVR, machine learning, voice recognition, and text-to-speech technologies. This low-code solution enables businesses to enhance efficiency and effectiveness in critical moments, significantly improving ROI. It handles repetitive queries automatically, allowing human agents to focus on complex issues, thereby increasing customer satisfaction and cost efficiency. GoContact integrates seamlessly with existing contact center technologies without requiring a complete overhaul, supporting major platforms like Avaya, Genesys, and Talkdesk.
Platform
Features
• natural language processing
• email automation
• chatbot integration
• machine learning capabilities
• low-code platform
• voicebot automation
• seamless integration with major contact center technologies
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