AI Tech Suite

Gladly

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About

Gladly is an AI-driven customer service platform designed to put customers back at the center of interactions by combining AI and human support. Unlike traditional ticket-based systems, Gladly offers a unified platform that manages customer interactions across various channels such as voice, email, SMS, live chat, and social media, enabling a comprehensive view of customer history. Its features include AI-assisted communication, personalized self-service solutions, and analytics for improving customer experience. The platform claims to increase resolution rates and efficiency, making it particularly appealing for brands focused on building loyalty and personalized service.

Features

• multi-channel support

• ai-powered customer service

• integrated self-service

• personalization through ai

• unified conversation history

FAQs

What is a hero?

Hero — short for customer service hero — is how we refer to a customer service agent who uses Gladly Hero, Hero AI, and Gladly Sidekick to provide exceptional customer experiences that drive lifelong loyalty.

I really don’t need a separate Voice platform anymore?

Yes, really. All our channels are home grown, built-in, out of the box, and ready to go. This includes Voice, IVR, SMS, Email, Social, Chat, In-App, and everywhere else your customers are.

Do you help with data migration from my current platform?

In short, yes! As part of our implementation process, we will ensure your customer conversation history is imported into Gladly from your current platform.