Supermoon
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About
Supermoon is an AI-driven e-commerce and customer service management tool designed to streamline communication and enhance customer support. It offers features like a shared inbox, live chat, smart contact forms, and omnichannel support to handle customer inquiries across various platforms. With AI customization, Supermoon provides automatic reply suggestions, message summaries, and sentiment analysis, helping businesses save time and improve operational efficiency. Users can embed Supermoon into their websites, manage customer requests from a single platform, and integrate with services like Shopify for seamless order and customer information management. Additionally, Supermoon offers a range of pricing plans tailored to different business needs, ensuring access to advanced features and support. The platform emphasizes saving time, reducing ticket volume, and improving overall customer satisfaction with its intelligent AI solutions.
Platform
Task
Features
• shared inbox
• ai customization
• team chat
• crm integration
• live chat
• smart contact form
• omnichannel inbox
• shopify integration
FAQs
What is considered an AI Reply?
The number of replies written by AI per month, which can include drafts for emails & socials, rewrites, AI auto-answers for MoonChat, and suggestions for Smart Contact Form.
Can I purchase more AI Reply Credits?
Extra AI Reply Credits can be purchased for $10 per 100 AI Replies.
Do my leftover AI Replies roll over to the next billing cycle?
No. At the end of your payment cycle, your AI Reply usage will restart to the amount that correlates with the plan you are on.
Can I personalize my AI?
Yes, you can personalize your AI using your FAQ or business information for more tailored Smart Reply drafts.
What are Smart Replies and how do they save time?
Supermoon generates draft messages in seconds using Smart Replies, saving time on every customer message.
Pricing Plans
Starter
USD19.00 / per month• 100 AI Replies/month
• All channels & apps
• Unlimited teammates
• Unlimited messages
• AI Sentiment Detection
• AI Message Summaries
• Core support
Growth
USD49.00 / per month• 500 AI Replies/month
• All channels & apps
• Unlimited teammates
• Unlimited messages
• AI Sentiment Detection
• AI Message Summaries
• Core support
• Personalized AI setup & onboarding assistance
Pro
USD99.00 / per month• 1500 AI Replies/month
• All channels & apps
• Unlimited teammates
• Unlimited messages
• AI Sentiment Detection
• AI Message Summaries
• Core support
• Personalized AI setup & onboarding assistance
Ultra
USD299.00 / per month• 5000 AI Replies/month
• All channels & apps
• Unlimited teammates
• Unlimited messages
• AI Sentiment Detection
• AI Message Summaries
• Core support
• Personalized AI setup & onboarding assistance
• Dedicated account manager
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