Forethought
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About
Forethought is a comprehensive AI solution designed to streamline customer service operations by automating responses, prioritizing ticket routing, and providing agents with relevant insights in real-time. The platform employs advanced AI models to enhance customer interactions across various channels including email, chat, and messaging platforms. It is tailored for specific industries such as E-commerce, SaaS, FinTech, and Travel, ensuring that businesses can achieve significant improvements in operational efficiency, customer satisfaction, and return on investment. Key features include intent detection, customizable workflows, knowledge base integrations, and real-time performance tracking, making it a versatile choice for organizations looking to elevate their customer service experiences.
Platform
Task
Features
• natural language understanding
• customizable workflows
• multi-channel support
• real-time performance tracking
• ai-driven ticket resolution
FAQs
Do you run a free trial?
We offer a Proof of Value (POV) to demonstrate how swiftly and effectively Forethought can be deployed.
How are deflections calculated?
Deflections are measured by interactions resolved by our AI without agent involvement.
How does pricing work?
Pricing is a blend of platform access fees and a committed usage cost based on deflection volume.
What integrations does Forethought offer?
Forethought offers seamless integrations with various customer support systems, such as Zendesk and Salesforce.
How do you protect customer data?
We implement robust security measures including data encryption and compliance with industry standards.
Pricing Plans
Basic
Unknown Price• AI agent for chat
• Customer behavior and chat insights
• Step-by-step workflows
• Out-of-the-box triage
• Security compliance
Professional
Unknown Price• AI agent for email
• Advanced ticket insights
• Custom Triage models
• Knowledge gap detection
• Multilingual support
Enterprise
Unknown Price• Knowledge base article generation
• Advanced security features
• 24/7 expert support
• Ongoing technical services
• Customized chat experience
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