AI Tech Suite

Dixa

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About

Dixa is a Conversational Customer Service Platform designed to enable customer service teams to build strong relationships with their customers through an omnichannel approach. The platform integrates various communication channels, such as Phone, Chatbot, and Messenger, to streamline interactions and improve efficiency. It includes features like contextual views, intelligent routing, and conversation automations, allowing teams to provide personalized experiences. Dixa also incorporates AI-driven tools to assist agents and enhance customer service workflows. Additionally, it offers robust reporting and analytics capabilities to track performance and improve service quality.

Platform

Keywords

ai automation analytics customer service omnichannel

Task

customer service

Features

• ai-driven insights

• real-time analytics and reporting

• customizable user experience

• omnichannel integration

• automated conversation workflows

FAQs

Can you make calls with Dixa?

Yes! We have a flexible, full-featured call center and phone system that runs entirely in your browser.

Is there a minimum number of seats?

Yes, we have a 7 seat minimum.

Do you offer monthly pricing?

All our pricing plans are billed annually, but monthly pricing is available upon request (with surcharge).

Can I keep my existing phone numbers?

Yes, you can transfer your existing numbers from your current phone carrier to Dixa.

Is Dixa GDPR compliant?

Yes, Dixa is GDPR compliant.

Pricing Plans

Essential

$39.00 / per Agent/Month

• Dixa Messenger as a Channel

• Conversation Timeline

• Intelligent Routing

• Advanced Search

• Analytics

Growth

$89.00 / per Agent/Month

• All Channels (Phone, Email, Dixa Messenger, SMS)

• External Knowledge Base

• CSAT Measurement

• Callback Feature

• Scheduled Conversations

Ultimate

$139.00 / per Agent/Month

• Routing with External Data

• Knowledge-Centered Service

• Advanced Conversation Automations

• Agent Identity with SCIM

• Sandbox Access

Custom

• Custom API Limit

• Knowledge API

• Custom Services and Support

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