DISPL

Benefits:

• Be part of a dynamic, award-winning company with global reach.

• Career Growth & Impact: Directly influence our success in a fast-growing, award-winning startup.

• Skill Development: Gain broad, hands-on experience across multiple areas.

• Close-Knit Team: Work closely with leaders and innovators.

• Ownership Opportunities: Performance-based incentives tied to our growth.Flexible Schedule: Structure your day for productivity and work-life balance.No Commute: Save time and enjoy a comfortable work environment.Global Collaboration: Work with a diverse, international team.

Education Requirements:

• Bachelor’s degree (preferably in IT, Business, or Management)

Experience Requirements:

• 3+ years in a team lead or support manager role.

• 3-5 years in Customer Support or Technical Support roles.

• Proven track record in managing teams of 5+ members, tracking KPIs, and managing SLAs.

• Knowledge of project management principles is a plus.

Other Requirements:

• Solid foundation in IT (technical education or relevant experience preferred).

• Proficiency in ticketing systems (e.g., Zendesk, Freshdesk, Jira).

• Strong ability to read and diagnose logs, and knowledge of network technologies and database principles.

• Experience in troubleshooting in high-demand server environments.

• Proficiency with monitoring and alert tools (e.g., Prometheus, Grafana, Zabbix).

• Understanding of distributed systems and handling high-load services.

• Skilled in SQL for complex query writing.

• Experience with server OS (Linux, Windows Server) and virtualization (VMware, Hyper-V).

• Knowledge of backup, data recovery systems, and security principles.

• Familiarity with network infrastructure (DNS, DHCP, VPN, routing).

• Capable of delegating tasks effectively and prioritizing requests under pressure.

• Experience in training, coaching, and evaluating team performance.

• Skilled in motivating team members to reach both personal and team goals.

• Proficient in analyzing and optimizing support processes for efficiency.

• Excellent communication skills for translating complex technical concepts.

• Experience in B2B or B2B2C client interactions.

• Ability to handle conflicts and manage client expectations.

• Ability to gather and analyze data to identify trends and improve processes.

• Experience with reporting and analytics tools (Excel, SQL).

• Resilient under pressure and adaptable in a dynamic environment.

• Empathetic, with strong active listening skills.

• Inspiring leadership skills and a solution-oriented mindset.

• Result-driven with a commitment to problem-solving.

• Proficient English (B2 level or higher) for international client interaction and documentation.

• SaaS or digital product experience.

• Additional languages (preferably Spanish, Portuguese)

Responsibilities:

• Lead and manage a team of support specialists, ensuring that KPIs and SLAs are met.

• Oversee support operations, prioritize tasks, and manage escalations in a high-demand environment.

• Implement support processes, troubleshoot technical issues, and analyze support metrics to drive improvements.

• Provide mentorship, conduct regular 1:1 meetings, and develop team members through feedback and training.

• Foster strong client relationships, ensuring customer satisfaction by effectively addressing their needs.

Experience Requirements:

• Experience in logistics/distribution

• English proficiency (Advanced)

Other Requirements:

• Client-oriented, proactive, and communicative

• Available to work 6 hours/day between 7 AM - 5 PM GMT (10 AM - 8 PM Cyprus time)

Responsibilities:

• coordinating shipments

• preparing shipping documents

• tracking orders

• ensuring timely deliveries

• work closely with carriers, suppliers, and distributors, resolving any shipping-related issues