DeepConverse
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About
DeepConverse is a customer service automation platform that uses AI chatbots to enhance support processes. It integrates seamlessly with systems like Zendesk and Salesforce, providing features such as interactive decision trees, agent handover, and a cognitive answer engine. The platform supports various industries, including retail, education, and e-commerce, offering tools to improve customer service efficiency and engagement. With multiple integration options and an emphasis on generative AI, DeepConverse aims to reduce support costs and improve customer experiences across digital channels.
Platform
Task
Features
• multiple integrations
• ai chatbot
• user authentication
• rich analytics
• no-code flow builder
• interactive decision trees
• agent handover
• answer engine
FAQs
What is a Guide Session?
A Guide Session starts when a user interacts with the guide.
Can I hand off to agents?
Agent handover requires a compatible plan for the CRM being used (For example, Enterprise plan in Zendesk).
What integrations are available?
The product comes pre-built with several connectors to common systems such as Salesforce, Zendesk, and others.
What is the cost for custom implementation?
Any additional custom implementation work will be billed at the rate of $400/day.
Pricing Plans
BASIC
Free Plan• Flow Builder
• AI FAQ Answer Engine
• Custom Forms
• Ticket Filing
• Basic Analytics
• Basic Versioning
• Zendesk Knowledge Sources
• 500 Monthly Sessions
• Single Language (English)
• Native User Authentication
• 1 User Account
• 30 days Analytics Lookback
PROFESSIONAL
USD49.00 / per month• Flow Builder
• AI FAQ Answer Engine
• Custom Forms
• Ticket Filing
• Advanced Analytics
• Basic Versioning
• Zendesk Knowledge Sources
• 2500 Monthly Sessions
• Single Language (English)
• Native User Authentication
• 5 User Accounts
• 90 days Analytics Lookback
• UI Customization
• Conditionals
• Parameters
• Sub Flows
• Transcripts
• Zendesk Connectors (Addons Available)
• Free Text Input
• Live Chat Handover (Addons Available)
• API Requests
• Embedded Guides
ENTERPRISE
USD199.00 / per month• Flow Builder
• AI FAQ Answer Engine
• Custom Forms
• Ticket Filing
• Advanced Analytics
• Full Versioning
• Zendesk & Salesforce Knowledge Sources
• Custom Monthly Sessions
• Multiple Languages
• Native User Authentication
• 10 User Accounts
• 1 year Analytics Lookback
• UI Customization
• Conditionals
• Parameters
• Sub Flows
• Transcripts
• Multiple Connectors
• Free Text Input
• Live Chat Handover
• API Requests
• Embedded Guides
• Role Based Access
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