Converso
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About
Converso is an AI-powered helpdesk designed to enhance customer support across multiple channels including WhatsApp, SMS, and web chat. By deploying AI agents, businesses can automate first-line responses to customer inquiries, significantly reducing the workload on human agents, and improve the overall customer experience. The platform enables easy integration and training of AI agents tailored to specific company data, allowing them to respond accurately and contextually without 'hallucinating'. Converso supports seamless handovers to human agents for complex queries, provides shared team inbox for collaboration, and includes functionalities for lead generation. With flexible pricing options, it caters to teams of various sizes, offering both monthly and annual payment plans. Moreover, it ensures GDPR compliance and message confidentiality, making it a robust solution for modern customer support needs.
Platform
Task
Features
• customizable ai training
• shared team inbox
• ai-powered support
• seamless human handover
• omnichannel support (whatsapp, sms, webchat)
FAQs
What does Converso do?
Converso is an AI-powered helpdesk that automates first-line customer support and integrates seamlessly with human agents.
Why is Converso different?
Converso allows businesses to create and deploy their own AI agents easily, offering flexibility and integration with existing support systems.
Which platforms does Converso integrate with?
Converso integrates with Voiceflow and OpenAI, allowing deployment across various communication channels.
What is an AI Agent?
AI Agents are trained on a business's specific data to provide accurate responses without external information.
Can I use my OpenAI account?
Yes, you can use your OpenAI account with Converso to manage AI conversations.
Pricing Plans
Livechat Helpdesk
USD19.00 / per month• Up to 5 users
• Up to 5,000 contacts
• Webchat + SMS channels
• Unlimited conversations and message history
• Seamless handover to human agents
AI + Livechat Helpdesk
USD49.00 / per month• Unlimited users and contacts
• AI Agent for customer support
• Includes 300 AI conversations per month
• Additional AI conversations at $0.10 each
Livechat Helpdesk
USD171.00 / per year• Up to 5 users
• Up to 5,000 contacts
• Webchat + SMS channels
• Unlimited conversations and message history
• Seamless handover to human agents
AI + Livechat Helpdesk
USD441.00 / per year• Unlimited users and contacts
• AI Agent for customer support
• Includes 300 AI conversations per month
• Additional AI conversations at $0.10 each
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