Capacity
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About
Capacity is an AI-powered support automation platform designed to streamline support processes and enhance information accessibility. It connects to various tools, allowing users to automate repetitive tasks, facilitate self-service, and improve customer support response times. The platform harnesses advanced technologies such as natural language processing (NLP), machine learning, and robotic process automation (RPA) to enhance user experience and operational efficiency. Its goal is to reduce the time teams spend searching for information and addressing repetitive inquiries. Capacity is suitable for contact centers, HR operations, customer support, IT support, and sales and marketing teams across various industries, including banking, education, healthcare, and insurance.
Platform
Features
• robotic process automation
• crm integration
• live chat
• chatbots
• automatic speech recognition
• voice biometrics
• voice transcription
• knowledge base management
• agent assist
• self-service support
• campaigns & workflows
FAQs
What can Capacity do for my company?
Capacity uses AI to streamline support via self-service, agent assist, or campaigns and workflows.
What kind of AI powers Capacity?
Capacity uses several AI algorithms including our proprietary LLM, which leverages natural language processing and understanding (NLP and NLU) as well as machine learning.
How are companies using Capacity?
Capacity helps people do their best work across various industries to automate support.
Why shouldn’t we just build our own chatbot?
Capacity is much more than a chatbot; it is a secure support automation platform that applies AI and automation to every aspect of your work.
How does Capacity understand users?
Capacity uses advanced NLP and NLU algorithms to analyze and understand human language and user intent.
What if Capacity doesn’t know the answer to something? How does Capacity learn?
Capacity requests backup from a human-in-the-loop and learns from human responses for future queries.
Can Capacity route to live chat?
Yes, Capacity can seamlessly escalate issues to human support.
Do you provide analytics?
Yes, Capacity provides a built-in analytics dashboard for performance tracking.
What apps do you integrate with?
Capacity integrates with over 200 apps including major helpdesks and chat systems.
Is Capacity secure?
Capacity is GDPR, CCPA, HIPAA, FERPA, and GLBA compliant following SOC 2 Type 2 security frameworks.
How long does it take to implement Capacity?
Implementation time varies based on use cases but can be as short as a few days.
What is Capacity’s ROI?
ROI varies by use case but can include significant reductions in support calls and improved customer satisfaction.
Pricing Plans
Job Opportunities
AI-powered support automation platform that streamlines customer and team support.
Benefits:
AI-powered support automation platform that streamlines customer and team support.
Benefits:
AI-powered support automation platform that streamlines customer and team support.
Benefits:
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