Birch.AI
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About
Birch.AI specializes in automating complex after-call work in call centers using advanced AI technology tailored for healthcare, insurance, and banking. This tool repeatedly reduces Average Handle Time by up to 35% through its proprietary speech-to-text model, quickly classifying calls and generating summaries post-call. Configurations can be tailored to specific use cases in about four weeks. Birch.AI offers deep analytics insights into customer interactions, enhancing operational efficiency and compliance in high-regulation sectors.
Platform
Task
Features
• reduces average handle time by up to 35%
• deep analytics for customer insights
• automates after-call work efficiently
• end-to-end service tailored for specific domains
• rapid configuration in approximately four weeks
• best-in-class speech-to-text model
Job Opportunities
Call center automation for healthcare, banking, and insurance.
Call center automation for healthcare, banking, and insurance.
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