Ajent.ai
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About
Ajent.ai is a tool designed to centralize customer interactions from various channels, such as WhatsApp, into a single dashboard. This enables multi-user management of customer support, enhancing efficiency and collaboration among team members. The platform utilizes AI to improve customer service, offering features like bulk messaging, scheduled campaigns, personalized replies, and real-time customer profiles. Teams can gain oversight of interactions, optimize processes, and provide tailored support to enhance customer satisfaction.
Platform
Task
Features
• unified customer view
• scheduled campaigns
• process optimization
• central chat dashboard
• multi-user chat management
• bulk messaging with api support
• interaction logs
• ai coach for team training
• advanced customer inquiry handling
• real-time customer profile tracking
• personalized replies using ai
• shared inbox for multiple channels
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