DeskDay
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About
DeskDay is a next-generation Platform Service Automation (PSA) tool designed specifically for Managed Service Providers (MSPs). It integrates chat-based ticketing, allowing customers to easily raise support requests through chat, email, and various applications, including Microsoft Teams. DeskDay streamlines project management with real-time collaboration, task tracking, and invoicing. Its intelligent quality assurance features automate ticket checks, enhancing service delivery efficiency. Users receive updates without spam through multi-channel alerts and benefit from seamless customer onboarding with Azure Entra SSO integration. DeskDay also centralizes contract management, making billing precise and effortless. With a unified system for ticketing, project management, and reporting, DeskDay transforms traditional MSP operations, offering essential tools to help businesses evolve in the digital age.
Platform
Features
• contract management
• project management
• conversational ticketing
• chat-based customer support
• email ticketing
• time tracking
• automated quality assurance
• multi-channel customer announcements
• mobile and ms teams integration
FAQs
Can I pay for DeskDay monthly?
Yes, DeskDay allows monthly payments.
Does DeskDay offer multiple pricing plans?
DeskDay offers a single pricing plan with unlimited possibilities.
How does DeskDay’s pricing work?
DeskDay charges per tech per month without locking into a contract.
Can I cancel my subscription at any time?
Yes, subscriptions can be canceled at any time.
What are your accepted payment methods?
Various payment methods are accepted, specifics aren't mentioned.
How long is the trial period?
The trial period length isn't specified on the page.
Pricing Plans
Business Advantage
Unknown Price• Chat-based Ticketing
• Real-time Chat with Customers
• Email Ticketing
• Ticket Checklists
• Ticket Health
• Time Tracking
• Multi-assignees and Scheduling
• Customer Onboarding with Office 365 Integration
• Customer Application for 3-click Ticketing
• Project Management
• Multi Channel Customer Announcements
• Quality Assurance
• Timesheets
• Ticket and Projects Timeline
• SLA Management
• Customer Feedback
• Multi-factor Authentication
• Reports
• Contract Management
• Invoicing
• Mobile App for Customers
• MS Teams App for Customers
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