Droxy
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About
Droxy is an AI-powered customer service platform that uses AI agents to handle customer interactions across various channels, including websites, phone, messaging, and comments. It offers features like automated lead collection, seamless human hand-off, and smart product recommendations. Droxy supports 95+ languages and integrates with various tools via Zapier and its API. Plans range from free to enterprise-level, catering to different business needs and usage volumes.
Platform
Task
Features
• seamless human hand-off
• automated lead collection
• smart product recommendations
• multilingual support (95+ languages)
• ai commenting agent
• ai messaging agent
• ai phone agent
• ai website agent
FAQs
How secure is my data with Droxy?
Droxy uses industry-leading language models from OpenAI, Anthropic, Google and Meta, and incorporates robust safeguards and knowledge management to ensure error-free performance.
Will Droxy work with my existing tools and systems?
Droxy integrates with various tools and systems via Zapier and its API, allowing for custom integrations and workflows.
How much control do I have over Droxy’s interactions?
You have extensive control over Droxy's interactions, including customizing the agent's tone, style, and responses to align with your brand and ensure consistent communications. Guardrails prevent the agent from discussing topics outside its knowledge base.
How does Droxy ensure that customers feel like they’re talking to a human?
Droxy uses advanced natural language processing to create human-like conversations, allowing for empathetic, engaging, and personalized interactions to improve customer satisfaction.
How quick and easy is it to set up Droxy without any technical know-how required?
Droxy is designed for easy setup, even without technical expertise. Simply input your business knowledge, define your brand voice, set goals, deploy to any channel, monitor, analyze, and adapt for continuous improvement.
Do I need to provide my credit card for the free plan?
No, you do not need a credit card to use the free plan.
Can I upgrade or change my plan anytime?
Yes, you can upgrade or change your plan anytime.
What are tokens?
Tokens represent units of processing power. Knowledge tokens are used for processing information, and message tokens are used for interactions with customers.
How do I monitor my usage?
You can monitor usage through the Droxy platform, which provides real-time insights and analytics into customer interactions.
What happens to inactive agents?
Inactive agents are deleted after 14 days of inactivity.
Pricing Plans
Starter
Free Plan• 30K knowledge tokens /mo
• 30K message tokens /mo
• 5 knowledge items /agent
• 5 call minutes /mo
• No comments replies /mo
• Agents deleted after 14 days of inactivity
Basic
$16.00 / monthly• 600K knowledge tokens /mo
• 3M message tokens /mo
• 10 knowledge items /agent
• 30 call minutes /mo
• 100 comment replies /mo
• Deploy agent to any channel
Advanced
$80.00 / monthly• 9M knowledge tokens /mo
• 14M message tokens /mo
• 100 knowledge items /agent
• 175 call minutes /mo
• 500 comment replies /mo
• Deploy agent to any channel
Enterprise
$240.00 / monthly• 36M knowledge tokens /mo
• 45M message tokens /mo
• Unltd. knowledge items /agent
• 600 call minutes /mo
• 1000 comment replies /mo
• Deploy agent to any channel
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